ERP Administrator

The ERP Administrator is a critical, cross-functional role within the Business Applications team responsible for the health, configuration, and optimization of the ERP environment. While the primary focus is the day-to-day administration of NetSuite, this position carries a broader mandate: documenting and supporting business processes, maintaining the reporting architecture, and ensuring all core business applications are fully utilized.

Reporting to the ERP System Manager and working out of our Burnaby headquarters, the ERP Administrator will provide the technical support and data visibility necessary to connect business operations with data-driven decision-making, ensuring that systems like NetSuite, Concur, and RF-Smart are well-maintained. This role serves as the primary point of contact for day-to-day system health and service desk resolution across the core suite of business applications.
 

• ERP System Administration: Manage day-to-day administrative tasks, including user permissions and access levels.
• Business Process Documentation: Responsible for documenting current-state business processes across the organization from a functional system perspective to help identify opportunities for automation, process improvement, and better system utilization.
• Release & Lifecycle Management: Maintain a continuous learning mindset regarding NetSuite releases. Collaborate with the team to monitor change impacts and gradually develop the expertise to provide recommendations to the Business Applications Manager.
• Advanced Reporting & Saved Searches: Act as the primary lead for creating and maintaining NetSuite saved searches, customized reports, and dashboards to provide users with key performance indicators (KPIs) and reporting insights.
• Service Desk & Functional Support: Serve as the primary responder for service desk tickets related to NetSuite, Concur, and RF-Smart ; this includes investigating, diagnosing, and troubleshooting technical issues to ensure effective system navigation and usage.
• Operational Solutions Support: Support the day-to-day functionality of MRP-related modules, including Demand Planning, WIP, Routing, and Inventory Control.
• AI Adoption & Innovation: Demonstrate a strong willingness and proactive approach to utilizing Artificial Intelligence (AI) tools to enhance system efficiency, automate routine tasks, and improve data analysis workflows.

• Education: Bachelor’s Degree in Business Administration, Information Systems, Finance, or a related technical field.
• Finance Background: Must have a solid understanding of accounting and business practices to effectively support financial transaction flows within the ERP.
• Experience: Minimum 3 years of experience in high-tech operations or a manufacturing environment.
• ERP Administration Expertise: Proven experience in ERP administration with a deep understanding of system transaction flows and MRP functionality.
• AI Proficiency: A high level of comfort and willingness to integrate AI tools into daily work habits to drive productivity and innovation.

Salary Range: $61,400 CAD to $105,000 + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)

Perks and Benefits

• Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
• Work-Life Balance: We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off.
• Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
• Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday!
• Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives
• Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives
• This is a hybrid position based out of our Burnaby, BC headquarters. To support our collaborative model, preference will be given to local candidates that are able to work in the office on Tuesdays, Wednesdays and Thursdays.
• Please note that financial relocation assistance and immigration sponsorship are not available for this position
• We are recognized as a “Great Place to Work” for 10 consecutive years!

Our Recruitment Process

We believe in a transparent and collaborative hiring journey. Our goal is to ensure you are as excited about us as we are about you. Below is the typical path (can vary by position):

Talent Discovery (Human Resources): An initial screening call focused on your professional background, language and communication proficiency, and cultural alignment with the team as well as overview of role and company.

Role Fit (Hiring Manager): A deep dive into your experience, knowledge and skills as well as sharing of role expectations and team initiatives.

Team Fit (Peers and Colleagues): An opportunity to meet with potential team members and/or cross-functional peers to discuss your experience/background and their experience and work at LMI.

About LMI Technologies