Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview
Mastercard provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Director, Commercialization will work across sales engagement, go-to-market strategy and marketing communications. This important role will be accountable for impactful revenue targets and driving awareness of Cardholder Services internally and externally.
The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Sales/Account Management, Finance and B2B Marketing to gather, aggregate and disseminate relevant information. The ideal candidate is organized, a powerful communicator, flexible, and a strong people leader.
Roles and Responsibilities
• Sales Engagement:
o Design Global collateral plan and training program for key stakeholders (sales, account management etc.).
o Manage agency relationships and strategy for collateral and research.
o Collaborate with Regions for on-going tracking of sales pipeline to ensure tracking meeting of revenue targets.
o Create case studies and conduct research to support Cardholder Services narrative through numbers.
• Go-to-Market Strategy:
o Partner with segment or product teams to create strategies for new go-to-market approaches (debit, SME, etc.)
o Create strategies for channel expansion beyond Loyalty Sales; oversee launch of Benefit Pass in LAC and NAM and expansion to additional regions
o Parter with new benefits team on launch of new benefits
• Marketing / Communications:
o Create and identify distribution channels for issuer marketing to promote benefits usage
o Partner with Regions and external agency to manage Global Services Google Ad budget and strategy
o Align with PR / Comms on speaking or event opportunities for Cardholder Services externally and internally
Qualifications
• Outstanding communication skills, ability to present ideas succinctly in a compelling manner and tailor messages to different audiences
• Proven leader with ability to grow and develop team members
• Customer-first approach with curiosity about industry trends and ability to tailor CHS positioning to meet customer needs
• Skilled in influencing and motivating collaboration, with a vision for unifying sales and regional stakeholders around strategic goals.
• Collaborative team mate who embodies the “Mastercard Way” and builds alignment across diverse teams.
• Agile mindset, ability to understand new ideas and concepts quickly and demonstrated critical thinking abilities

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.