Director, People Operations

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.     
 

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other. 

ABOUT THE ROLE

As the Director, People Operations, you will be a strategic and hands-on leader responsible for building and optimizing our People function as the company continues to grow. You will design and execute a comprehensive People strategy that encompasses talent acquisition, employee experience, performance management, total rewards, and compliance. 

Reporting directly to the CEO, you’ll play a critical role in building the infrastructure, processes, and culture that enable our next stage of growth. The ideal candidate brings deep HR expertise, a strong operational orientation, and a track record of implementing People programs in dynamic, high-growth environments. 

RESPONSIBILITIES 

Strategic People Leadership 

• Develop and execute a forward-looking People strategy aligned with business priorities and growth goals. 

• Advise leadership on organizational design, workforce planning, and talent development  

• Serve as a strategic thought partner to the executive team, balancing near-term needs with long-term scalability. 

• Champion a people-first, high-performance culture that reflects our values. 

People Operations Infrastructure 

• Lead the design and implementation of HR programs, policies, and systems to support company growth. 

• Evaluate, implement, and optimize HR technology (HRIS, performance tools) to drive efficiency and data-driven decision-making. 

• Build frameworks for consistent performance management, career development, and learning programs. 

• Lead the strategy and execution of total rewards programs, including compensation, incentives, equity, benefits, and recognition. 

People Operations & Compliance 

• Oversee day-to-day HR operations, ensuring processes are efficient, compliant, and continuously improving. 

• Ensure compliance with Canadian federal and provincial employment and privacy legislation. 

• Oversee all aspects of office administration, creating a safe, engaging, and productive environment. 

Talent Acquisition & Management 

• Partner with hiring managers to design and optimize recruiting and onboarding practices. 

• Develop and implement strategies for attracting, retaining, and developing top talent at all levels. 

• Drive the development of performance management, feedback, and career growth frameworks that evolve with the business. 

Culture & Engagement 

• Foster a positive, inclusive, and high-performing workplace culture that can scale with organizational growth. 

• Lead initiatives that enhance engagement, recognition, and employee connection in both in-office and remote environments. 

• Act as a trusted advisor on employee relations, ensuring fairness, transparency, and a consistent employee experience. 

REQUIREMENTS

• 12+ years of progressive HR experience, including 5-7+ years in a senior leadership or Head of HR role. 

• Proven track record of designing, implementing, and scaling people programs, systems, and policies in high-growth environments. 

• Strong knowledge of Canadian employment law, compliance, and HR best practices across multiple provinces. 

• Demonstrated ability to influence, coach, and collaborate with senior leadership and cross-functional teams. 

• Exceptional communication, problem-solving, and team leadership skills. 

• Proficiency with HRIS platforms and the use of people data to drive strategic decision-making. 

• A people-first mindset grounded in empathy, curiosity, and continuous improvement. 

• CHRP or CHRL designation is considered an asset. 
  

REWARDS 

You may be eligible to receive the following benefits, based on your contract type: 

• 3 weeks vacation (4 weeks after your first year) 

• Extended health benefits package 

• Applauz Recognition  

• Comprehensive employee assistance program 

• Paid anniversary day off 

• “Pawternity leave” days for your new furry family members 

• Great working hours   

• Friendly and fun team environment with company celebrations and social events 

• Access to Canadian travel industry discounts! 

• DE&I initiatives and events 

• Community (volunteer) Hours  

• Social Clubs including Book Club & Fitness Club 

• Paid Maternity & Parental leave 

• Paid Pregnancy loss leave 
  

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences.  We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms. 

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

Officially Great Place to Work® CertifiedTM 2024/2025

Officially Great Place to Work® CertifiedTM 2025/2026

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