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Job Description:
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
About the Role:
As a Data Analyst focused on Operational Performance on the Customer Success team, you will report to the Sr Analytics Manager of Customer Success, and focus on AI assistants that empower our human operations. You'll partner with product, program, and operational leaders to define measures of success, create data-driven insights, and prioritize product investments that drive adoption and effectiveness of the AI assistants. Your work will span our global operations footprint, influencing the work of thousands of associates across multiple time zones. This is a hybrid opportunity, requiring 3+ days a week out of our Vancouver (Metrotown) office.
You Will:
- Become an expert in our operational measurement
- Be a partner in evolving Remitly's global operational footprint
- Independently work with partners in Operations, Program, and product domains, providing analytical support and being a trusted partner
- Communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint
- Ensure that product metrics support operational and customer outcomes
You Have:
- Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.
- 2+ years of professional experience in data analytics space
- Experience being data-driven strategic partner, engaging with global partners, and ability to tie operational results to goals
- Experience in data visualization and building dashboards
- Fluency in SQL, data modeling, and other data science techniques
- Experience managing analytics projects from creation to delivery, including developing structured solutions and empowering colleagues
Compensation Details. The starting base salary range for this position is $100,000-$125,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Our Benefits
- Four weeks vacation
- Health Benefits
- Mental Health & Family Forming Benefits
- RRSP plan with company match
- Employee Stock Purchase Plan (ESPP)
- Life Insurance & Disability
- Continuing education and travel benefits
Our Connected Work Culture: Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remitly New Westminster, British Columbia, CAN Office
New Westminster, BC, Canada
