Principal Software Architect

Principal Software Architect 

On-site | Vancouver Office – 675 W Hastings St. 

About EviSmart™ 

EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better—powered by data, technology, and innovation. 

We’re building a future where intelligent systems transform how dental professionals work, creating seamless collaboration and precision-driven outcomes for clinics and labs worldwide. 

To achieve that, we’re looking for talented individuals who are passionate about innovation, engineering excellence, and meaningful impact. 

About the Role 

We’re seeking a Principal Software Architect to lead the technical direction of our Customer Experience Platform—a critical product driving retention, engagement, and long-term customer value across our B2B SaaS ecosystem. 

In this role, you will own the platform’s architecture end-to-end, transforming product requirements into secure, scalable, and reliable systems. You'll work hand-in-hand with product, design, and engineering, while mentoring a small development team to deliver high-quality technology at speed. 

This is a key technical leadership role where you’ll be hands-on, embedded with your squad, and accountable for architectural integrity, system performance, and production readiness. 

If you’re passionate about building scalable systems, enabling teams, and shaping high-impact product technology, we’d love to meet you. 

What You’ll Do 

Technical Architecture & Strategy 

• Own the architectural vision for the Customer Experience Platform, balancing short-term delivery needs with long-term scalability (“design for 100x, build for 10x”). 

• Establish and maintain architectural standards, code quality guidelines, and system design principles. 

• Apply security-by-default patterns while optimizing for performance, cost efficiency, and operational excellence. 

Hands-on Engineering & Reliability 

• Work alongside engineers to bring system designs to life through stable, high-quality code (30–50% hands-on). 

• Ensure platform reliability targets are consistently met or exceeded, including 99.9% uptime. 

• Maintain production quality standards, with critical bug rates below target thresholds. 

Cross-functional Collaboration 

• Partner with Product Managers and UX Designers to translate user journeys and business requirements into robust, maintainable technical solutions. 

• Collaborate with DevOps, data platform teams, and other product squads to ensure seamless system integration. 

Team Leadership & Enablement 

• Provide mentorship, architectural guidance, and technical leadership to 2–3 software engineers. 

• Conduct architectural reviews, define data contracts and API specifications, and maintain clear documentation. 

• Foster a culture of technical excellence, ownership, and continuous improvement. 

What Success Looks Like 

• Technical Success Score (TSS): Composite of uptime (50%), bug density (30%), and scalability improvements (20%). 

• Reliability: Consistently maintain >99.9% system uptime. 

• Quality: <0.2 critical production issues per feature release. 

• Performance: 50% of variable compensation tied directly to measurable technical outcomes. 

What You’ll Bring 

Technical Expertise 

• 7+ years of software development experience, with 3+ years in technical leadership or architecture roles. 

• Strong background in modern web application architecture (microservices, APIs, distributed systems). 

• Expertise in at least one major tech stack (Python, Node.js/React, Go, Java/Spring, etc.). 

• Experience with cloud platforms (AWS, GCP, Azure) and infrastructure-as-code. 

• Track record of designing systems that scale from 10x to 100x growth. 

• Knowledge of security best practices, compliance frameworks (HIPAA/GDPR a plus). 

Systems Thinking 

• Ability to understand how user-facing features integrate with backend systems, data platforms, and AI/ML pipelines. 

• Experience creating and maintaining standards for APIs, data contracts, and architectural patterns. 

• Skilled in making trade-offs between speed, quality, and long-term maintainability. 

Collaboration & Ownership 

• Hands-on experience working within cross-functional product teams (Agile/Scrum). 

• Strong ability to mentor engineers, lead design discussions, and facilitate decision-making. 

• Excellent communication skills—able to translate technical concepts for non-technical audiences. 

Preferred Qualifications 

• Experience working in B2B SaaS, especially retention or engagement-focused products. 

• Background in dental tech, healthcare tech, or regulated industries. 

• Familiarity with ML/AI integration and event-driven architectures. 

• Experience with outcome-based engineering performance models. 

• Previous roles as Staff Engineer, Principal Engineer, or Technical Architect. 

About Our Operating Model 

We operate using a Squad Model focused on outcomes, not output. 

What you can expect: 

• Collocated team: Core members work on-site in Vancouver for rapid iteration. 

• Outcome accountability: Success tied to business impact, not just deliverables. 

• Weekly rituals: Sprint planning, daily standups, weekly demos. 

• User immersion: Regular exposure to real customer workflows and needs. 

• Quality-first: Automated release gates ensure compliance, security, and reliability. 

Technology Stack 

You’ll influence architecture decisions, but our current landscape includes: 

• Cloud: AWS or GCP 

• Backend: Python, Node.js, or Go 

• Frontend: React (led by UX Engineer) 

• Data: PostgreSQL; future warehouse integration 

• Infrastructure: Docker, Kubernetes, Terraform 

• CI/CD: GitHub Actions with automated testing 

Why Join EviSmart™ 

• Impact: Your architecture decisions will directly shape the customer experience for a fast-growing $13M ARR SaaS product. 

• Ownership: You act as the CTO for your product area—full autonomy and accountability. 

• Innovation: Work at the intersection of AI, software engineering, and dental technology. 

• Transparency: Clear metrics, quarterly reviews, and outcome-driven compensation. 

• Growth: Be part of transforming EviSmart into a world-class product organization. 

To Apply 

Please submit your resume and a brief cover letter describing: 

• A system you architected that scaled significantly (include metrics if possible). 

• How you balance technical excellence with delivery velocity. 

• Any experience with outcome-based or metrics-driven performance models. 

EviSmart™ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all.