Manage customer success through alignment on expectations, onboarding plans, retention strategies, and collaboration with sales and product teams.
Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.
Here’s what you’ll be doing:
Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.
Here’s what you’ll be doing:
- Proactively own and manage the success of customers.
- Work with customers to align partnership expectations, build and execute onboarding plans.
- Collaborating with other business functions to ensure client success. For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams.
- Managing a book of existing clients, taking responsibility for securing retention as well as driving growth.
- Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions.
- 3+ years’ experience in an Account Management or Customer Success role.
- B2B sales experience (SaaS preferred)
- Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills.
- Ability to adapt, or willing to learn how to develop a growth mindset.
- Motivated with a competitive drive, eager to learn, and humble.
- A proven track record of renewals achievement.
- Strong network within the Salesforce ecosystem
- Experience in the SaaS/Cloud space a big plus
- Competitive salary
- Empathetic and collaborative culture that embraces diversity.
- Professional development and substantial growth opportunities
- Creative freedom and the ability to make a mark in our company.
- Flexible working hours
Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.
Top Skills
Cloud
SaaS
Salesforce
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