The Customer Solutions Manager will lead client onboarding, drive feature adoption, and build lasting partnerships while managing custom enhancements and collaborating with internal teams.
Customer Solutions Manager
On-site | Vancouver Office – 675 W Hastings St.
About EviSmart™
EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before.
Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in.
What You’ll Do
Lead the Journey — From First Login to Lifelong Success
- Guide new customers through an exciting onboarding experience, helping them unlock EviSmart’s incredible off-the-shelf capabilities
- Dive deep into customer workflows and processes to tailor the perfect EviSmart setup for their unique needs
- Deliver hands-on training, tips, and best practices so clients can hit the ground running — and stay running fast
- Be the go-to expert who ensures every customer sees value from day one
Drive Innovation — Bridge Needs and New Ideas
- Once clients are thriving on the platform, explore what’s next! Conduct gap analyses to uncover opportunities for custom development
- Ask sharp questions, identify hidden needs, and translate them into actionable technical requirements
- Partner with product and engineering teams to bring these custom enhancements to life — on time, on scope, and on point
- Manage post-onboarding projects like a pro, ensuring every custom feature aligns with client goals and business impact
Build Partnerships That Last
- Become a trusted advisor to our clients — someone they rely on not just for support, but for insight and innovation
- Keep communication flowing with regular updates, milestone check-ins, and proactive problem-solving
- Travel to customer sites to map processes, validate requirements, and strengthen relationships face-to-face
- Represent the client’s voice within EviSmart, ensuring every enhancement truly delivers value
Champion EviSmart — From Demo to Delivery
- Join pre-sales discussions as the solutions expert, showing prospects how EviSmart can revolutionize their workflows
- Collaborate with sales to craft smart, scalable solutions that align with each client’s vision
- Highlight future customization possibilities that make clients excited to grow with us
What We’re Looking For
- Bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field
- 3+ years in a client-facing role such as Business Analyst, Solutions Consultant, or Implementation Manager (SaaS experience a major plus)
- Proven experience leading customer onboarding and driving feature adoption
- Strong background in gap analysis, requirements definition, and managing post-implementation enhancements
- Excellent communication, presentation, and relationship-building skills — you make complex ideas sound simple and exciting
- Analytical, organized, and endlessly curious — you love solving puzzles and improving processes
- Proficiency with process mapping tools (Visio, Lucidchart, Miro)
- Familiarity with Agile methodologies (Scrum, Kanban)
- Willingness and enthusiasm to travel — you enjoy connecting in person with clients around the world
Why Join Us?
- Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care
- Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success
- Growth & Visibility: Take ownership of high-impact projects with direct influence on product evolution and client satisfaction
- Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support
Ready to build something that transforms an entire industry?
If you’re passionate about technology, obsessed with customer success, and thrive in fast-paced, high-impact environments — we’d love to meet you.
Apply now and show us how you create success stories
Top Skills
Lucidchart
Miro
Visio
EviSmart Vancouver, British Columbia, CAN Office
675 Hastings St W, Vancouver, BC , Canada, V6B 1N2
Similar Jobs
4 Hours Ago
Easy Apply
Easy Apply
Artificial Intelligence • Cloud • eCommerce • Enterprise Web • Software • Design • Generative AI
The Director of Product, Infrastructure and Developer Productivity will define strategies for scaling infrastructure and enhancing developer productivity while managing product managers and collaborating across various departments.
Top Skills:
Ci/Cd ToolsCloud PlatformsContainer OrchestrationObservability Platforms
eCommerce • Fintech • Payments • Software • Financial Services
Lead the engineering team for Global Money Movement, managing technical strategy, mentorship, and collaboration with product managers to enhance financial services' architecture.
Top Skills:
AWSAzureGCPGitGitlabGoJavaJavaScriptKotlinMySQLNoSQLOraclePHPPostgresSQLTypescript
eCommerce • Fintech • Payments • Software • Financial Services
Seeking an Engineering Manager to lead a full-stack team focused on risk and verification capabilities, enhance customer onboarding, and drive engineering best practices.
Top Skills:
GoJavaKotlinMySQLOraclePostgresReact NativeTypescript
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
