Senior Customer Marketing Manager

Summary:

We are currently seeking a Senior Customer Marketing Manager to join our Customer Marketing Team in Burnaby, Calgary or Toronto.

What your team does: 

We LOVE our customers. As the world’s most popular cloud-based legal software, we know that we’re only as successful as the law firms we enable. The Customer Marketing function is focused on helping our customers be as successful as they can, by getting them to fall in love with our products, adopt new features and functions, and evangelize the product to others. 

Who you are: 

You’re a unicorn: simultaneously customer-focused and growth-oriented, a self-starter capable of building end-to-end marketing programs that not only move products, but help our customers be more successful. You know your way around a marketing funnel and how to work with stakeholders to remove friction points for our customers every step of the way. You’re all about results: how to measure them, how to report on them, but above all, how to drive them. And you’re excited by the unlimited potential of working for an industry leader that is mission-driven in every aspect of the business.

What you’ll work on:

• Managing end-to-end marketing programs for your designated customer segments across the post-purchase customer lifecycle with a principal focus on cross-sell, upsell, and expansion

• Owning campaign ideation, planning and execution for cross-selling multiple products within your designated customer segments to drive new product and feature adoption

• Building multi-channel program plans, including email, digital, events, in-product, and beyond

• Orchestrating ABM programs (1:1, 1:few, 1:many) that successfully engage target upmarket accounts moving them effectively through buyer’s journey

• Analyzing and reporting on KPIs and marketing funnel performance for your segment and proactively optimizing for improvement

• Working cross-functionally with sales, marketing, CSMs, product, and other departments across Clio to develop cohesive, customer-centric programs that align to both cross-sell and broader business objectives

What you have:

• 5+ years in a B2B software Customer Marketing, Growth Marketing, Demand Generation or Program Manager role

• Excellent written and verbal communication skills, with the ability to create engaging marketing content

• Strong understanding of sales and marketing technologies, including marketing automation, CRM, and business analytics platforms

• Strong project management skills and comfort with Asana or other project management tools

• Demonstrable success driving pipeline growth and revenue through integrated campaigns

• Proven ability to thrive in a fast-paced environment with high expectations and tight deadlines

• Strong analytical skills and ability to use data to inform decision-making and strategy development

Serious bonus points if you have:

• Copywriting experience

• Experience with the legal industry or legal technology

• Incredible planning and organization skills

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $99,900 to $117,500 to $135,100 CAD..

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers