Creative Operations (12 month Contract)

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Creative Operations Contractor (12 months) to join our Strategy and Enablement team. This role is available to candidates across Canada, excluding Quebec, and can be performed remotely. Note, this is an independent contractor role. 

The Creative Operations team partners closely with the sub-teams across Marketing, focusing on ensuring work can be completed by members of the team on time and with the right context. This team is responsible for conceptualizing, building, and implementing processes that safeguard project workflows, deadlines, creative bandwidth, and overall project delivery.

We’re looking for someone who can support the Creative Operations Manager and thrives in an organized, process-driven environment. This role will involve working within our project management tool, Asana, and requires excellent communication skills, the ability to foster positive relationships across teams, a collaborative mindset, and strong problem-solving

abilities. 

Reporting to the Creative Operations Manager and Director of Strategy and Enablement, you will play a crucial role in supporting the efficient operation of creative projects and processes.

• Review incoming project requests, assess requirements, and prepare tickets in Asana for resourcing 

• Act as a liaison between requestors and the Content & Creative teams by gathering missing details from requestors as needed to ensure the creative teams have all the information required to deliver high-quality work.

• Help refine and implement processes that drive efficiencies and improve team workflows.

• Assist with the adoption and optimization of Asana for project management and reporting.

• Proactively identify areas for improvement within workflows and tools, suggesting solutions to elevate efficiency and creativity.

• Help document new processes and maintain systems as they are implemented .

• Monitor sub-department Slack channels to address inquiries and ensure questions are directed to the appropriate team members.

• 2 - 3  years of project coordination, creative operations, or related fields.

• A knack for and personal enjoyment of monitoring progress, keeping projects on track, and maintaining order and efficiency behind the scenes

• Familiarity with project management tools, specifically Asana, and experience managing tasks, timelines, and resources within similar systems.

• Proactive problem-solver with a “can-do” attitude, able to adapt quickly to changes and challenges.

• Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.

• Excellent communication and collaboration abilities to work across teams and ensure alignment.

• Understanding of creative production cycles, including briefing, review cycles, and asset delivery.

• Strong internist and/or  experience with Digital Asset Management (DAM) systems for organizing and managing creative assets.

• Familiarity with creative tools like Adobe Creative Suite to understand file types and asset requirements (even at a basic level)

• Past experience working in a Saas company, especially within a Marketing or Creative team context.

The expected new hire base pay for this role is $5,000/ month CAD.
As this is an independent contractor role, you will manage your own business operations. This includes:

• Taxes & Contributions: You are responsible for calculating and paying your own federal and provincial income taxes, as well as CPP/EI contributions. Clio will not withhold these from your payments.

• Invoicing: To receive payment, you will submit regular invoices for your services. You’ll also be responsible for keeping your own financial records and managing your billing schedule.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.