Communications & Business Operations Internship (4 month contract)

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

The Banking Operations team is looking for a motivated and creative Internship Student to help strengthen how we communicate operational information to branch and other member-facing teams. 

This role will support the development of a more strategic, consistent and streamlined approach to Banking Operations communications. Working with Banking Operations leaders and subject matter experts, you will help assess current communication practices and develop the strategy, tools, templates, standards and resources that support effective operational communications.

The focus of this role is on helping Banking Operations build a sustainable communications approach that makes operational information easier for employees who serve our members to find, understand and act on.

This is an excellent opportunity for a student or ideally, a recent graduate interested in communications, business, change management, employee communications or financial services to gain hands-on experience developing a communications strategy and the practical tools needed to support it.

What You’ll Do

• Support the development and implementation of a communications strategy for Banking Operations, focused on employees who serve our members.
• Review current communication practices and identify opportunities to make Banking Operations communications clearer, more consistent, easier to navigate and more effective.
• Develop reusable communication templates, tools, standards, guides and resources to support common Banking Operations communication needs.
• Help establish consistent approaches for the format, structure, timing, audience and key messaging of operational communications.
• Support the development of guidance to help determine what needs to be communicated, to whom, when and through which channel.
• Work with Banking Operations leaders and subject matter experts to understand operational communication needs and translate them into practical communication approaches, tools and resources.
• Help organize and streamline how information is communicated across projects, process changes, new initiatives and other operational updates.
• Identify opportunities to simplify and improve communication processes and make information easier for member-facing employees to access and use.
• Gather feedback from stakeholders and employees to identify communication gaps and opportunities for improvement.
• Help explore ways to measure the effectiveness of Banking Operations communications and support continuous improvement.
• Support other Banking Operations initiatives and projects as needed.

What You Bring

• Currently enrolled in, or recently graduated from, a post-secondary program in Communications, Business Administration, Marketing, Public Relations, English, Digital Communications, Change Management, or a related field.
• Strong written communication and editing skills, with an ability to turn complex information into clear and easy-to-understand content.
• Strong organizational skills and attention to detail.
• Ability to work with different stakeholders, gather information and turn that information into practical tools, recommendations and resources.
• An interest in communications strategy, employee experience and process improvement.
• Comfortable working independently and managing multiple priorities.
• Proficiency with Microsoft 365 applications such as Word, PowerPoint, Excel, Teams and SharePoint.
• Curiosity and an interest in understanding how effective communications can support employees who serve our members and improve business operations.

Nice to Have

• Previous co-op, internship, volunteer or project experience involving internal communications, corporate communications, change communications or business operations.
• Experience creating communication templates, guides, presentations, toolkits or other reusable resources.
• Exposure to financial services, retail banking, credit unions or another customer/member-facing environment.
• Experience with SharePoint, Canva, Microsoft Forms, Power Automate or other communications/productivity tools.
• An interest in process improvement and finding simpler, more effective ways of working.

What Success Could Look Like

By the end of the placement, the successful candidate will have helped Banking Operations establish a more consistent and sustainable approach to communicating with employees who serve our members.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.