The Billing and Payment Specialist will analyze and process payments, conduct reconciliations, and resolve discrepancies. Responsibilities include customer correspondence, performing billing-related research, and providing guidance to others. They will work in a collaborative environment to improve production performance and quality standards.
Who Are We?
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Category
Finance and Accounting
Target Openings
1
What Is the Opportunity?
Under moderate supervision performs intermediate to advanced level billing, remittance application, balancing and/or customer service functions.Primary Job Duties & Responsibilities
- Accurately analyzes, researches, and processes all payments and other research requests within established timeframes on moderate to high complex work.
- Daily balancing and reconciliation of payments and bank deposits.
- Acts within approved Authority limits as outlined by the business.
- Corresponds with customers, agents, Business Centers, financial institutions and vendors via written and/or phone.
- Contributes to production performance and quality practices to achieve positive results.
- Identifies, defines and implements production performance and quality standards for continuous improvements.
- Researches, resolves, and reconciles discrepancies with Business Centers, customers, and financial institutions.
- Resolves inquiries from internal and external customers, including agents, vendors, mortgage companies, etc. and responds to these customers promptly and courteously.
- Reconciles transactions with the billing system, performs billing-related research, and coordinates settlements. Examples include researching and applying/handling payments or refunds, resolving problems related to financial transactions, and resolving billing or banking discrepancies.
- May prepare journals entries where necessary.
- May lead, assign work or train and provide guidance to others.
- May complete ad-hoc requests.
- Identifies current or future problems or opportunities.
- Analyzes, synthesizes and compares information to understand issues, identify cause/effect relationships and explore alternative solutions to support sound decision making.
Minimum Qualifications
- High school diploma or equivalent required.
- One year work experience in Billing or Collections required.
Education, Work Experience, & Knowledge
- College diploma or University degree or equivalent work experience preferred.
- Two or more years of experience in a Billing or collections environment preferred.
- Intermediate customer service skills.
- Intermediate verbal, written, and listening communication skills.
- Thorough Large volume transaction experience preferred.
Job Specific Technical Skills & Competencies
- Intermediate accounting.
- Intermediate customer service skills.
- Intermediate MS Word and Excel skills.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
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