Associate Account Manager, Cyber & Technology, ProEx

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people.  Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion. 

What We’re Looking For

We are seeking an experienced Commercial Insurance professional to join our Professional & Executive Risks team (ProEx), managing and growing an established book of business that is largely cyber and technology related. You will provide the highest standard of client service — marketing and placing accounts, working closely with underwriters, and advising clients on coverage solutions that align with their evolving needs.

Responsibilities:

• Demonstrates strong technical insurance knowledge of ProEx coverages with a focus on Cyber & Technology
• Delivers exceptional customer experience to internal and external customers. Liaises with Client, Account Executive/Account Manager and Marketing
• Follows Hub Service Guidelines
• Demonstrates commitment to teamwork by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accounts
  Acts as primary Customer Service Contact in absence of Account Executive or Account Manager

• Responds to customer requests directly (or indirectly from Account Executive or Account Manager), submitting information to appropriate insurance companies and binding coverage where appropriate
• Participates in formal account reviews and Critical Path meetings; working diligently to provide value-added services for clients and follow up on action items required by Producer, Marketer or Servicer  

Key Activities:

• Collaborates effectively with team to service all aspects of accounts
• Participates in Critical Path where necessary
• Attends client meetings where necessary
• Collect data from the client, create an expert submission to be presented, identify coverage gaps and offering coverage solutions, negotiate suitable rates and coverages with company underwriters, present client proposal and bind coverage.
• Prepares proposals, cover notes, customer correspondence, certificates, and invoices as per agency standards
• Processes all documentation according to HUB workflows
  • Certificates of Insurance
  • Cover notes
  • Summaries and Proposals
  • New Business, Renewals and Endorsements
  • Premium Finance contracts
  • Invoicing
• Attaches all documentation into EPIC
• Manages and collects Account Receivables
• Attends and actively participates in industry and company events/meetings
• Updates CORE and lost business tracker for reporting
• Maintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange and physical files as per agency standards
• Advises Client of provincial and international tax and licensing implications (client encouraged to seek professional accounting advice)
• Has oversight over the entire New Business and Renewal Process and is ultimately responsible for protecting HUB from E&O
• Be proactive in the claims process and work with claims team and clients to facilitate a smooth claim
• Other duties and responsibilities as assigned

Skills, Characteristics & Qualifications

• Passion for client service
• High attention to detail
• Strong work ethic
• Collaborative and works well both independently and in a team environment
• Strong communication skills (both written and verbal)
• General commercial knowledge is an asset with a desire to specialize
• 2+ years of Commercial Insurance experience
• Proven experience in sales process and account management
• Level 2 General Insurance License – or ability to obtain within 4 months of hire
• Recognized industry certification preferred (CAIB, CIP, CRM, BCIT Risk Management, etc)

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

The expected salary range for this position is $70,000 to $95,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.