Tapestry - Coach and Kate Spade
associé(e) aux ventes saisonniers /Temporary Sales Associate
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Le ou la Styliste agit à titre de conseiller(ère) de confiance et d’expert(e) en mode, en aidant les client(e)s à choisir des produits qui correspondent à leur style personnel et à leur mode de vie. Cette personne collabore avec la clientèle afin de découvrir et d’exprimer son style unique, tout en démontrant comment intégrer les produits Kate Spade à sa garde-robe actuelle.
Principales responsabilitésExpérience client et conseils de style- Accueillir les client(e)s chaleureusement et avec assurance, en démontrant une excellente connaissance des produits.
- Écouter activement les besoins des client(e)s et poser des questions pertinentes afin de mieux comprendre leurs attentes.
- Offrir des conseils de style, suggérer des articles complémentaires et créer des ensembles complets.
- Faire preuve de créativité en présentant différentes façons de porter les produits et en encourageant les client(e)s à explorer de nouveaux styles.
- Accompagner les client(e)s dans leur processus d’achat et assurer une expérience de paiement fluide.
- Valoriser et célébrer les choix des client(e)s tout en les invitant à revenir en magasin.
- Atteindre les objectifs grâce à l’établissement de relations solides avec la clientèle et à l’art du storytelling.
- Démontrer une connaissance approfondie de la marque et des caractéristiques des produits dans toutes les catégories.
- Maintenir un haut niveau d’excellence opérationnelle, notamment en ce qui concerne l’organisation de l’arrière-boutique et les transactions au point de vente (POS).
- Donner et recevoir de la rétroaction de façon honnête, respectueuse et constructive.
- Excellentes aptitudes en vente professionnelle ainsi que de solides habiletés interpersonnelles et de communication.
- Expérience préalable dans un environnement de vente au détail.
- Capacité à gérer plusieurs tâches simultanément, à établir les priorités et à travailler efficacement au sein d’une équipe.
- Connaissance des médias sociaux et volonté d’apprendre les techniques de vente omnicanal et virtuelle.
- Maîtrise de l’anglais (ou de la langue locale, selon le marché).
- Disponibilité pour travailler selon un horaire flexible afin de répondre aux besoins de l’entreprise, incluant les soirs, les fins de semaine, les périodes achalandées et les journées de fort trafic commercial (y compris, sans s’y limiter, les jours fériés).
Remarque : Ce document présente un aperçu des principales responsabilités et tâches associées au poste. Il ne constitue pas une liste exhaustive de toutes les exigences de rendement liées à cette fonction.
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Base Pay Range
$16.60-$19.00Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of Canada Corporate Compensation & Benefits.
