Analyst, Franchise Acceptance Performance

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Franchise Acceptance Performance

OVERVIEW
The Franchise Acceptance Performance Team works to preserve and enhance the integrity of the Mastercard brand and network by ensuring that customers perform in accordance with Mastercard Standards. The team manages a number of global performance programs and initiatives with a strategic focus on strengthening acceptance of Mastercard products and driving an outstanding cardholder experience.
• Are you a critical thinker and problem solver?
• Do you have experience conducting investigations?
• Do you have strong analytical skills and the ability to derive data-driven insights?
• Do you have superior written and verbal communication skills?
ROLE
• Help drive performance initiatives to address key acceptance issues, encourage correct customer behavior, and ensure high quality POI interactions and cardholder experience
• Conduct investigations to support the Acceptor Business Code (MCC) Performance program
• Manage end-to-end cases from initiation to resolution, including engaging with both internal and external customers, analyzing data and extracting insights, and providing education about program requirements and procedures
• Must be able to independently identify performance issues, develop and execute a resolution process, and coordinate with relevant group(s) which may be impacted
• Must be proactive in solving problems and able to make recommendations to help advance issues forward and bring them to closure
• Support efforts to manage, enhance, automate and streamline operational processes and procedures
• Establish and leverage relationships with key stakeholders to ensure issues are addressed quickly and effectively
• Complete ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
ALL ABOUT YOU
• Knowledge of electronic payment processing and card brand networks
• Experience analyzing and managing merchant risk and/or onboarding
• Experience conducting investigations, ability to clearly document and articulate findings, acuity to uncover fine details, strong intuition and emotional intelligence
• Critical thinker with robust analytical and problem-solving skills
• Superior written and verbal communication skills, confidence and poise to communicate with high-level internal and external contacts
• Must be self-motivated, able to work independently and take action to move cases forward, develop and execute solutions
• Strong attention to detail, highly organized, able to multitask and follow multi-step processes
• Must be able to work in a fast paced and dynamic environment, prioritize workload, consistently meet established deadlines, and deliver exceptional results
• High degree of tact and integrity, understand the importance of handling sensitive and confidential information with care
• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; experience with SQL, Power BI, Tableau, Domo, or other comparable business intelligence tools a plus

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.