Advisor, Claims Technical (Auto)

What can you expect in this role ?

• Provide technical claims advice within the auto line of business and serve as a subject-matter expert to support the development of line-specific training.
• Support frontline adjusting teams and leadership by providing technical guidance and building overall claims expertise.
• Develop, document, and maintain standards, policies, and procedures related to auto claims handling.
• Develop and deliver clear, concise technical communications to multiple claims groups.
• Participate in Quality Assurance file reviews and audits; support the development of action plans and document outcomes.
• Keep team members informed of relevant industry, legal, and internal corporate developments.
• Provide technical input and necessary information to internal and external partners, including Claims partners, Actuarial, Underwriting, and independent appraisal vendors.
• Collaborate with claims partners to assess, evaluate, and develop ongoing training needs.
• Manage risk related to auto legal matters, including statements of claim and litigation-related issues.
• Collaborate with our SIU & adjusting teams to review claims and provide technical guidance.

What do you bring to the role ?

• University degree in any discipline, a 2-year college diploma, or a CIP designation.
• Minimum of 5 years’ experience handling auto claims or supporting an auto claims team.
• Strong written and verbal communication skills.
• Collaborative team player who is adaptable in a rapidly changing environment.
• Ability to perform effectively in a fast-paced operation while remaining calm under pressure.
• Professional, friendly, and courteous in all interactions with customers, partners, and colleagues.
• Leadership experience is considered an asset.
• Legal or litigation-related experience is considered an asset.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program – Eligible employees may participate in various incentive plans, paid at the discretion of the company and subject to individual and company performance
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee resource groups, support for gender affirmation surgery, access to BIPOC counsellors, and programs for working parents
• Wellness and recognition programs

• Discounts on products and services

  
  

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).