Jobs at Definity

Investigate, evaluate, and resolve first-party automobile claims. Guide customers through the FNOL process, explain coverage and claim procedures, coordinate with vendors, maintain accurate claim records, process payments, and initiate salvage and subrogation activities while delivering courteous, timely service.

Leads Commercial Insurance coverage strategy, product and form development, wording governance, product implementation, and underwriting enablement. Partners with underwriting, claims, operations, technology, actuarial, and regional teams on modernization and transformation initiatives. Oversees governance and approvals, develops training and implementation resources, advises on complex coverage matters, monitors market and regulatory trends, and coaches team members.

Build scalable GCP-based data pipelines and datasets for insurance fraud analytics. Develop and evaluate machine learning, NLP, and Generative AI models using claims and unstructured SIU data. Apply explainable AI techniques, conduct exploratory analysis, automate data workflows, document architectures, and support privacy, fairness, and compliance requirements while collaborating with investigators and business analysts.

Manage outreach to remote veterinary clinics, breeders, and shelters via phone, email and virtual meetings to generate quotes and leads, support trial activations, maintain CRM engagement metrics, collaborate with Territory Managers and marketing to grow territory performance and execute promotional initiatives.

Handles commercial auto claims from first notice of loss through resolution. Guides customers by phone and email, gathers claim information, explains coverage and next steps, investigates claims, coordinates with customers, brokers, vendors, and fraud investigators, maintains accurate records, processes authorized payments, and follows up to ensure timely resolution. The role requires an active New Brunswick adjuster license or the ability to obtain one and includes a 12–8 PM shift.