Jobs at Definity

Investigate, evaluate, and settle first-party automobile claims. Guide customers through FNOL, determine coverage, coordinate with vendors, maintain detailed file records, process payments, initiate salvage/subrogation, and meet productivity and disposition targets while delivering courteous customer service.

Investigate and settle first-party automobile physical damage claims from intake through resolution. The role confirms policy coverage, explains claim processes, coordinates with customers and vendors, processes authorized payments, maintains accurate records, and initiates salvage and subrogation procedures. Success requires strong customer service, communication, keyboarding, multitasking, and automobile policy knowledge while meeting claim volume and file disposition targets.

Manage complex auto claims end-to-end: investigate, interpret policy coverage, liaise with customers and vendors, process payments, initiate salvage/subrogation, maintain accurate files, and meet volume and disposition targets.

Build scalable GCP-based data pipelines and datasets for insurance fraud analytics. Develop and evaluate machine learning, NLP, and Generative AI models using claims and unstructured SIU data. Apply explainable AI techniques, conduct exploratory analysis, automate data workflows, document architectures, and support privacy, fairness, and compliance requirements while collaborating with investigators and business analysts.

Lead a centralized analytics team to monitor Personal Insurance portfolio performance, generate actionable insights, forecast outcomes, and deliver deep-dive analyses. Partner with regional directors to prioritize projects, translate findings into data-driven recommendations, and ensure analytical quality and operational workflow. Manage hiring, coaching, and capacity planning for a high-performing portfolio analytics center of excellence.

Lead a central portfolio analytics function for Personal Insurance, delivering performance monitoring, scenario analysis, forecasts, and deep‑dive diagnostics. Build and coach an analytical team, manage project intake and priorities, and translate analyses into actionable portfolio recommendations for senior stakeholders to inform planning and portfolio decisions.

Manage complex and commercial automobile physical damage claims, explain claim processes, interpret policy coverage, investigate claims, collaborate with brokers, vendors and fraud investigators, process payments, initiate salvage and subrogation, maintain detailed files, and meet annual and monthly file disposition targets.

Manage end-to-end high-value and complex casualty claims (including multinational exposure). Collaborate with underwriting, reinsurance, actuarial, and leadership on strategy. Lead coverage analysis, investigation, evaluation, litigation management, and expert coordination. Mentor team members and support claims capability transformation for specialty lines and emerging markets.

Lead and manage corporate partnerships across Sonnet and Petline, driving new distribution launches, partner retention, and P&L accountability. Collaborate cross-functionally to onboard and enable partners, optimize partner value, and recommend growth or exit strategies while ensuring financial performance and operational improvements.

Lead weekly performance reporting and presentations for Personal Insurance, analyze variances from plan, support annual and quarterly planning cycles, build financial models, prepare monthly/quarterly reports for stakeholders, and deliver ad-hoc analysis while improving reporting governance and documentation.

Entry-level underwriting assistant who processes commercial business requests from a service queue, performs data entry into policy systems, orders reports, supports underwriters and technical processing teams, meets SLAs and quality targets, and provides customer service and general office support.

Manage and grow a territory of 250+ veterinary clinics, execute strategic sales plans, monitor competitors, drive retention and trial growth, use Salesforce to track performance, lead regional voucher/QR initiatives, mentor colleagues, collaborate cross-functionally, and meet monthly/quarterly/annual targets. Hybrid role with four field days per week.

Manage outreach to remote veterinary clinics, breeders, and shelters via phone, email and virtual meetings to generate quotes and leads, support trial activations, maintain CRM engagement metrics, collaborate with Territory Managers and marketing to grow territory performance and execute promotional initiatives.

Handles commercial auto claims from first notice of loss through resolution. Guides customers by phone and email, gathers claim information, explains coverage and next steps, investigates claims, coordinates with customers, brokers, vendors, and fraud investigators, maintains accurate records, processes authorized payments, and follows up to ensure timely resolution. The role requires an active New Brunswick adjuster license or the ability to obtain one and includes a 12–8 PM shift.