Account Executive

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. 

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

Lead the sales journey for our clients by building strong partnerships, understanding their needs, and showcasing the value of ScalePad’s innovative solutions. You’ll receive the training and support needed to master our products and confidently demonstrate their capabilities. With your sharp market insight and go-to-market instincts, you’ll excel in our fast-paced, entrepreneurial environment. A self-starter with a creative edge, you balance priorities with empathy and serve as ScalePad’s voice to the world- driving growth and elevating MSP solutions on a global stage.

What you’ll own

• Lead the full sales cycle, from initial engagement and discovery through demo, strategic consultation, and close- by understanding partner needs and clearly articulating the value of ScalePad solutions.
• Act as a trusted advisor to prospects and core partners, educating them on ScalePad’s suite of solutions and aligning recommendations to support their business growth and client success.
• Build and maintain deep expertise in the MSP landscape, staying ahead of market trends to anticipate partner needs and tailor your sales approach.
• Communicate complex ideas clearly and persuasively, using strong listening skills and empathy to build trust and long-term partner relationships.
• Contribute to revenue growth and business strategy by sharing insights and feedback that influence go-to-market approaches, processes, and product direction.
• Maintain accurate pipeline and activity tracking in CRM (e.g., HubSpot or Salesforce), using data to drive forecasting accuracy and achieve or exceed targets.
• Partner cross-functionally to provide feedback on product enhancements, process improvements, and market insights to keep ScalePad competitive and innovative.
• Drive revenue growth within our existing partner base by identifying and executing strategic cross-sell opportunities.
• Proactively engage partners through tailored outreach and consultative conversations to uncover needs, position complementary solutions, and grow account footprint.

What we’re looking for

• 2+ years of successful SaaS or B2B sales experience, with the ability to develop deep product expertise and leverage it to deliver consultative, value-driven solutions to customers.
• Proven ability to develop and execute sales strategies, including positioning and advising on new products or features within existing offerings.
• Experience applying a structured sales methodology to guide customers through evaluating and selecting the right solution.
• Metrics-driven mindset with strong experience in pipeline management, conversion tracking, and using CRM tools (e.g., HubSpot or Salesforce) to drive accurate forecasting and communicate results.
• Proven success in fast-paced, dynamic, and entrepreneurial environments, with the ability to balance multiple priorities with precision and empathy.
• Self-starter with strong written and verbal communication skills, skilled at building rapport with customers, partners, and internal stakeholders.
• You actively use AI tools in your sales workflow —  for account research, personalized outreach, deal strategy, and pipeline management — and can point to specific ways it improves your performance. (Non-negotiable)
• Bonus points if you’ve sold into the MSP space or worked with IT decision-makers. New to MSP? We’d still love to hear what’s drawing you to ScalePad and this space.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.
  

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.