Jobs at Wrapbook

Own the Commercial SMB customer segment, driving onboarding, adoption, retention, and expansion. Build a proactive, AI-assisted customer success model; lead SMB onboarding and AI agent rollout; design scalable workflows, processes, and playbooks; coordinate with Sales, Marketing, RevOps, Support, Product, and AI teams; and represent SMB customer needs across the organization.

Own end-to-end design for a core product area, framing ambiguous problems, prioritizing work, and delivering evidence-based experiences across systems and surfaces. Use research, Pendo, Dovetail, and metrics to guide decisions and measure impact. Establish implementation-ready documentation, apply AI-enabled workflows, influence cross-functional teams, mentor designers, and maintain high standards for design quality and collaboration.

Own the vision and roadmap for Wrapbook’s Agreement Data Platform, including agreement data models, rules, APIs, operator tooling, validation, and governance. Partner with engineering and payroll teams on migrations, service boundaries, explainability, compliance, and reliable downstream calculations. Drive discovery through launch, define measurable success metrics, use data to prioritize decisions, and leverage AI tools daily for analysis, coding comprehension, writing, and prototyping.

Own and mature Wrapbook’s end-to-end product development operating system, from intake and planning through release and learning. Lead the Technical Program Management practice, quality systems, release strategy, cross-functional communication, and AI-powered workflows. Manage and coach TPMs, establish delivery standards and metrics, improve predictability and throughput, and ensure stakeholders have clear visibility into priorities, risks, readiness, and outcomes.

Own research strategy for a core product area, leading qualitative, quantitative, generative, evaluative, and mixed-method studies from framing through activation. Translate evidence from research, analytics, customer feedback, and knowledge repositories into product recommendations. Partner with Product, Design, Engineering, Data, and business teams to influence decisions, evaluate outcomes, maintain research systems, and coach colleagues on effective, privacy-conscious AI-supported research practices.

Lead the Frontend Platform team owning shared frontend infrastructure, component system, and reporting. Contribute technically through code reviews and architecture, partner with product/design, set frontend quality standards, hire and coach engineers, and drive roadmap and technical design reviews.

Design, build, and operate integrations, APIs, data exchange systems, and AI-enabled connections for accounting and ERP platforms. Own integration pipelines, SLAs, data contracts, observability, and production support. Provide technical direction through architecture reviews, code reviews, and pair programming while partnering cross-functionally on roadmap decisions. The role requires hands-on software development, scalable data architecture, secure integrations, experimentation, and participation in an on-call rotation.

Own and build the end-to-end tax function: corporate income, sales/indirect, cross-border and Canadian tax. Implement tax engine integrations, manage compliance, advise leadership, research technical positions, and coordinate external advisors and audits.

The Senior Sales Operations & Compensation Manager will oversee Salesforce data, compensation administration, forecasting, and sales process optimization to enhance revenue predictability.

The GTM Systems Engineer will design, build, and maintain Salesforce systems, create automations, manage data, and improve workflows for revenue operations.