Jobs at Versaterm, Inc.

Lead delivery of large-scale Versaterm implementation projects end-to-end. Define delivery frameworks, manage executive client relationships, resolve complex integration challenges, mentor staff, and drive implementation standards and process improvements across cross-functional teams.

Sell Versaterm's SaaS solutions to law enforcement within an assigned territory. Build and advance a qualified pipeline using MEDDPICC and Challenger Sale methods, deliver demos, negotiate and close deals, and collaborate with internal teams. Attend client meetings, events, and tradeshows; support customer success and post-sale experience. Maintain relationships and meet revenue targets while navigating government procurement and compliance requirements.

Lead strategic sales initiatives for large public safety accounts, driving migrations to vCAD/vRMS and vMobile adoption. Qualify deals using MEDDPICC and Challenger Sale, manage RFPs, develop account plans, partner with internal teams, influence product roadmap, and maintain CRM pipeline and forecasts.

Lead planning, coordination, and delivery of complex software implementation projects for public safety clients. Manage scope, schedule, budget, risk, and cross-functional teams from kickoff through go-live and stabilization. Serve as primary governance contact, maintain project financials, facilitate status and steering meetings, and refine PM tools and processes.

Lead end-to-end implementations of Versaterm public safety software, including scoping, configuration, testing, training, and go-live. Manage project plans, engage stakeholders, resolve technical issues, mentor junior staff, support pre-sales, and contribute to process improvements to ensure timely, high-quality deployments.

The Director of Customer Success leads the post-sale customer lifecycle, ensuring effective adoption of solutions and driving retention and growth across various customer segments. They build and scale a high-performing Customer Success organization and collaborate with other departments to enhance the customer experience.