Jobs at Versaterm, Inc.

Leads the renewals function, owning renewal strategy, process standards, forecasting, risk management, pricing execution, contract coordination, and revenue retention. Manages and develops Renewals Specialists while partnering with Customer Success, Sales, Legal, and Finance. Oversees renewal pipelines, complex contracts, procurement requirements, Salesforce data accuracy, reporting, billing alignment, and continuous process improvement.

Lead global brand, content and external communications strategy for a public-safety SaaS company. Oversee media and analyst relations, executive visibility, product launches, crisis planning, content and creative direction, SEO-informed content, and agency partnerships. Build integrated messaging with GTM, measure impact, develop talent, and integrate AI into communications workflows.

Leads strategy, roadmaps, modernization, and execution across multiple public safety SaaS products or initiatives. Partners with Engineering, Design, Sales, Marketing, and customer-facing teams to deliver measurable value. Responsibilities include pricing, positioning, business cases, portfolio prioritization, AI and analytics adoption, complex releases, customer validation, executive communication, and mentoring product professionals. The role focuses on modernizing CAD or RMS platforms while ensuring usability, compliance, integration, and strategic business impact.

Lead the technical direction of Android mobile application development, mentor engineers, and design scalable, reliable, high-performance applications. Integrate REST and WebRTC services, support offline-first functionality and diverse hardware configurations, and oversee CI/CD and release processes. The role also involves robotics integrations for public safety devices such as drones and body-worn cameras, cross-functional collaboration, platform updates, and comprehensive technical documentation.

Leads the renewals function, owning lifecycle strategy, renewal execution, forecasting, risk management, pricing, and recurring revenue retention. Manages and develops Renewals Specialists while coordinating with Customer Success, Sales, Legal, and Finance. Oversees complex enterprise and public-sector renewals, contract modernization, Salesforce data accuracy, reporting, procurement support, and process improvements. Ensures timely renewals, accurate commercial terms, effective risk mitigation, and alignment with gross retention and net revenue retention goals.

Lead global brand, content and external communications strategy to build Versaterm's market narrative, media and analyst relations, executive visibility, crisis management, SEO-informed content, product and launch communications, and creative direction. Partner cross-functionally with Product, Sales, GTM and Executive Leadership, manage agencies, measure impact with performance metrics, and integrate AI to optimize workflows and team effectiveness.

The Director of Customer Success leads the post-sale customer lifecycle, ensuring effective adoption of solutions and driving retention and growth across various customer segments. They build and scale a high-performing Customer Success organization and collaborate with other departments to enhance the customer experience.

Lead end-to-end implementations of Versaterm public safety software, including scoping, configuration, testing, training, and go-live. Manage project plans, engage stakeholders, resolve technical issues, mentor junior staff, support pre-sales, and contribute to process improvements to ensure timely, high-quality deployments.

Lead delivery of large-scale Versaterm implementation projects end-to-end. Define delivery frameworks, manage executive client relationships, resolve complex integration challenges, mentor staff, and drive implementation standards and process improvements across cross-functional teams.

Lead planning, coordination, and delivery of complex software implementation projects for public safety clients. Manage scope, schedule, budget, risk, and cross-functional teams from kickoff through go-live and stabilization. Serve as primary governance contact, maintain project financials, facilitate status and steering meetings, and refine PM tools and processes.