Teams at Tipalti

Senior Commercial Counsel responsible for negotiating sales-side and vendor-side technology agreements, including SaaS contracts, DPAs, SOWs, partner agreements, and procurement agreements. The role advises cross-functional business teams, manages commercial disputes and regulatory matters, owns a portfolio of contracts independently, and improves contracting processes through templates and AI-powered workflows. Candidates need 8+ years of commercial technology transactions experience and qualification with the Law Society of Ontario or another Canadian or U.S. jurisdiction.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Enhance the reliability, performance, and scalability of production systems. Responsibilities include incident response, postmortems, reliability practices such as SLOs and failure analysis, capacity planning, architecture reviews, automation tooling, production lifecycle ownership, troubleshooting, and on-call support. The role requires software engineering experience with modern or object-oriented languages and familiarity with cloud environments, monitoring, logging, metrics, and tracing.