Jobs at Tipalti

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.

Lead SaaS implementation projects for Tipalti's accounts payable automation, manage timelines and technical integrations, act as trusted advisor to customers, collaborate with Sales and Customer Success to drive adoption and revenue, and document learnings for internal teams.

Serve as a strategic HR partner advising managers on employee relations, performance management, investigations, organizational design, leave/accommodation, and compensation. Drive core People programs, analyze people data to surface trends and recommendations, partner with Centers of Excellence (Talent Acquisition, Total Rewards, People Operations), develop manager/employee training, and support change management to improve team effectiveness and employee experience.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.