Jobs at Tipalti

Senior Commercial Counsel responsible for negotiating sales-side and vendor-side technology agreements, including SaaS contracts, DPAs, SOWs, partner agreements, and procurement agreements. The role advises cross-functional business teams, manages commercial disputes and regulatory matters, owns a portfolio of contracts independently, and improves contracting processes through templates and AI-powered workflows. Candidates need 8+ years of commercial technology transactions experience and qualification with the Law Society of Ontario or another Canadian or U.S. jurisdiction.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Enhance the reliability, performance, and scalability of production systems. Responsibilities include incident response, postmortems, reliability practices such as SLOs and failure analysis, capacity planning, architecture reviews, automation tooling, production lifecycle ownership, troubleshooting, and on-call support. The role requires software engineering experience with modern or object-oriented languages and familiarity with cloud environments, monitoring, logging, metrics, and tracing.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.

Manage end-to-end People Operations for US and Canada including benefits and LOA administration, immigration coordination, employee lifecycle administration, data integrity in HR/payroll systems, HR analytics and reporting, employee query resolution, and process documentation. Support onboarding/offboarding, payroll support, and participate in local/global HR projects.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Lead SaaS implementation projects for Tipalti's accounts payable automation, manage timelines and technical integrations, act as trusted advisor to customers, collaborate with Sales and Customer Success to drive adoption and revenue, and document learnings for internal teams.