Jobs at Tipalti

Manage strategic customer relationships, identify expansion and new-business opportunities, develop account success plans, drive sales cycles, and close deals. Maintain CRM and pipeline data, understand customer goals, propose Tipalti solutions, engage executives, and collaborate with solution consulting, customer success, implementation, operations, and product teams to increase product adoption and customer success.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, expansion, advocacy, and long-term value. Manage customer health, risks, renewals, escalations, and executive stakeholder relationships while collaborating with partners and internal teams. Help build the Partner Customer Success function, including processes, segmentation, engagement strategies, enablement, and operational infrastructure. Use customer insights and AI tools to improve outcomes, and mentor team members.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.