Jobs at TELUS

Analyzes client pension plan regulations, configures internal software for pension calculations, documents requirements, supports integrations and quality assurance, develops testing strategies, and troubleshoots implementation issues. Acts as a liaison between clients and project teams, recommends software improvements, and provides post-implementation customer support. The role requires strong technology, communication, prioritization, and problem-solving skills, along with pension calculation and retirement plan administration expertise.

Provides administrative support for a retirement consulting team, including invoicing, scheduling, meeting coordination, correspondence, client-material preparation, CRM maintenance, reporting, onboarding logistics, expense tracking, and office administration. The role also supports senior leaders, coordinates facilities and technology, manages calendars, handles travel and registrations, and contributes to process improvements and special projects.

Leads end-to-end software implementation projects for pension and benefits platforms, owning scope, schedule, budget, quality, risk, governance, and client relationships. Manages executive stakeholders, steering committees, resource allocation, change control, and multidisciplinary configuration, data, QA, development, and integration teams. Mentors project managers, improves PMO practices, and applies AI and automation to reporting, forecasting, dependency mapping, and delivery governance.

Supports defined-benefit pension consulting by valuing pension plans, assessing assets and liabilities, calculating participant benefits, analyzing funding requirements, and helping sponsors determine contribution levels. Assists with pension plan design and modifications while ensuring compliance with regulations and actuarial principles. The role requires analytical and problem-solving skills, strong attention to detail, collaboration, communication, and proficiency with Microsoft Office. The position is hybrid in Vancouver or Calgary.

Analyze clients’ Defined Benefit pension calculation rules, translate requirements into technical specifications, configure pension administration software, and support integrations, testing, and quality assurance. Serve as the primary connection between clients and project teams, review test scenarios, recommend software improvements, and provide post-implementation customer support. The role requires strong analytical, organizational, problem-solving, and prioritization skills, along with occasional travel across Canada and the United States.

Performs quality assurance for Canadian and American pension calculations by designing test scenarios, executing and verifying results, reporting anomalies, maintaining test suites, and supporting resolution. The role analyzes technical documents, collaborates with business analysts and multidisciplinary teams, participates in calculation reviews, and improves verification processes. Requires pension plan administration or implementation experience, strong attention to detail, problem-solving skills, Excel proficiency, and English and French fluency.

Leads defined benefit pension calculation implementation projects across Canadian and American markets. Manages team priorities, planning, deliverables, risks, and stakeholder communication. Analyzes pension plan rules, supervises benefit calculation engine configuration, supports data conversion and collection, partners with product development, and improves implementation processes. Coaches business analysts and calculation verifiers while serving as the calculation engine subject matter expert.

Lead requirements gathering, document business and operational needs, map processes across pension, payroll and finance systems, collaborate with architects and developers, define testing scope, support QA, redesign reports/communications, and follow up with stakeholders to ensure successful pension and benefits implementations.

Lead client-facing actuarial consulting engagements for defined benefit pension plans, advising on plan design, valuation, risk management, compliance and administration. Manage client relationships, drive business development, mentor junior staff, oversee project delivery, budgets and timelines, and represent the firm at industry events. Provide strategic recommendations to support long-term plan sustainability.

Lead FedRAMP Moderate compliance program from gap assessment through remediation and continuous monitoring. Coordinate Engineering, DevSecOps, Security, and Compliance to implement NIST 800-53 controls, maintain SSPs and POA&Ms, work with 3PAOs and federal sponsors, and align cloud architecture and security controls across AWS/Azure/GCP. Drive documentation, vulnerability management, incident response, stakeholder reporting, and governance.

Manage client accounts for defined benefit pension plan administration: plan and supervise work, monitor projects, train and coach staff, prepare and track budgets, improve processes, support special projects, build client relationships and develop business.

Provide defined benefit pension plan administration including calculations, verification, annual statement production, plan rule interpretation, client/member support, and process improvement. Work on projects and special assignments while ensuring regulatory compliance and high customer service standards.

Lead client accounts for defined benefit pension administration, plan and supervise administration work, coach staff, monitor project progress and budgets, handle client/member/trustee requests, support special projects, improve processes, and help develop new business and client relationships.

Support pension plan administration and actuarial-related tasks including annual planning, production and verification of work, budget tracking, client and member communication, training team members, participating in special projects, and suggesting process improvements to enhance client satisfaction and operational efficiency.

Validate and verify pension plan calculations by analyzing specifications, creating and running test scenarios in pension calculation software, documenting anomalies, maintaining test suites, and collaborating with development, actuarial, and business teams to resolve issues and improve verification processes.