Build and own observability, lifecycle management, and tooling for LLM-powered features. Design closed-loop evaluation pipelines, dashboards for cost/usage/latency, tie user feedback to prompts, and establish prompt development, testing, deployment, and monitoring best practices while partnering across engineering teams.

Lead technical relationships with partners, guiding workshops and developing POCs to enhance platform adoption and joint value creation.

Responsible for building partnerships with ISVs, executing joint strategies, overseeing technical alignment, and driving co-innovation for a technology platform.

The Engagement Manager leads enterprise deployments of Superhuman's AI productivity platform, managing the project lifecycle from scoping to go-live, while collaborating with cross-functional teams and ensuring customer success.