Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Build and operate high-throughput backend services powering AI agent orchestration, connector integrations, and real-time data pipelines. Design core platform services, infrastructure-as-code, CI/CD, and scalable APIs. Collaborate with ML, frontend, and product teams to ship AI-powered features, mentor junior engineers, and maintain high availability for consumer and enterprise customers.

The Partner Technical Enablement Manager at Superhuman will develop technical enablement assets, launch learning paths, and lead training for partners to enhance product adoption and success.