Teams at Solink

Leads Solink’s content and brand strategy, including category narrative, thought leadership, editorial planning, speaker and influencer programs, sales enablement, and performance measurement. Manages employees, freelancers, agencies, budgets, and cross-functional stakeholders to build a consistent content engine that increases category authority, share of voice, and pipeline impact.

Provides technical account support for escalated customer cases involving software, hardware, networked devices, cameras, and infrastructure. Acts as a technical liaison among customers, technicians, sales, customer success, product, and engineering teams. Manages escalations, client communications, project plans, timelines, budgets, reporting, and issue resolution while identifying process and knowledge gaps to improve service delivery and strengthen customer relationships.

Manage end-to-end customer deployments, coordinating customers, vendors, subcontractors, sales, and internal teams. Scope, schedule, track, and report on installations; manage hardware shipments, supplier invoices, budgets, KPIs, and customer escalations. Lead status meetings, validate installation quality, resolve deployment obstacles, improve processes, and ensure projects are completed on time and according to Solink standards.