Teams at Scribd, Inc.

Own the Everand consumer mobile app’s vision, strategy, roadmap, and reader experience across iOS and Android. Lead a cross-functional squad, prioritize investments, drive execution, improve retention and engagement, and maintain high app quality. Use reader research, experimentation, analytics, AI, and personalization to guide decisions while partnering across product, engineering, content, marketing, and leadership.

Own and lead the development, migration, and operation of recommendation systems for Fable and Everand. Responsibilities include moving Fable’s recommender to the Orion ML platform, extending ranking and retrieval capabilities, incorporating social signals, managing production quality and reliability, designing A/B tests, partnering with product managers, leading cross-team delivery, and improving engineering practices.

Build and lead customer operations training and quality assurance programs. Design curricula, quality rubrics, calibration processes, knowledge-base content, and onboarding programs; identify skill gaps through QA and performance data; measure training impact; conduct root-cause analysis; improve workflows; support compliance; and influence leaders across internal and outsourced teams.