Teams at Netgear

Provide L2 technical support for NETGEAR networking products (switches, access points, routers, NAS, Insight, Exium). Diagnose and resolve wired/wireless issues, manage ticket queues, escalate to L3, document findings, collaborate cross-functionally, and maintain customer satisfaction and product knowledge.

Provides Level 3 technical escalation support for enterprise networking and AV-over-IP customers. Diagnoses complex switching, routing, wireless, multicast, QoS, and AV protocol issues; collaborates with engineering and product teams; reproduces problems and validates fixes in lab environments; documents solutions; and develops support materials, training, webinars, and customer documentation. The role is remote in Canada, with Pacific Time availability and a preference for British Columbia.