Teams at Nestmed

Lead and develop a team of Technical Customer Support Specialists, create escalation paths and playbooks, own support KPIs and CSAT, serve as L2 technical escalation, translate issues into actionable bug reports, and partner cross-functionally to improve the product and client experience.

Hands-on senior marketer to build and run multi-channel demand-generation and brand campaigns for US enterprise home health and hospice agencies. Responsibilities include campaign setup and optimization, translating ROI and clinical data into high-converting content and collateral, sales enablement for events, and tracking funnel metrics to maximize pipeline ROI.