Teams at Multiplier

Own retention and renewals for a scaled portfolio of partner-referred B2B SaaS accounts. Prioritize accounts using health and revenue data, run scaled onboarding and engagement programs, identify risks, coordinate cross-functional issue resolution, and support expansion opportunities. The role also involves building playbooks, health criteria, automation, and processes for scalable customer success coverage.

Support offboarding and litigation matters across the Americas, ensuring legal compliance. Assist in handling various employment law issues and collaborate with internal and external stakeholders.

Partner with Sales, Implementation, Product, and Engineering to design scalable, product-first solutions for complex global employment and payroll use cases. Lead discovery, validate feasibility, document reusable solution assets, inform product planning with high-quality inputs, and enable cross-functional teams to reduce custom workarounds and accelerate deals.