Teams at Leap Tools

Lead and coach a team of Customer Success Managers for mid-market accounts to drive retention and revenue growth. Serve as customer advocate across Product, Sales, and Leadership, manage escalations, document technical solutions, analyze data to make strategic recommendations, and improve processes to deliver exceptional customer experiences.

Lead GTM technical operations and RevOps to optimize sales, marketing, and customer success processes. Own Salesforce CRM administration, reporting, quota allocation, enablement, and cross-functional discovery to drive adoption and revenue performance. Manage a Sales Ops Administrator and collaborate with engineering to build data models and dashboards that inform strategic decisions.

Lead and optimize end-to-end revenue operations across sales, marketing, and customer success. Manage Salesforce administration, data, reporting, quota allocation, enablement, and toolstack adoption. Drive cross-functional projects, build data models with engineering, triage user support, and directly manage Sales Ops staff to improve acquisition, productivity, and strategic decision-making.