Teams at Leap Tools

Support 100–150 customers by helping them build websites through the CMS, providing product training, tailored recommendations, troubleshooting, and strategic consultations. Gather customer insights to influence the product roadmap, improve web-team processes, support new business through demos, and maintain client relationships via email and phone. Represent the company at select industry events and collaborate cross-functionally with development, marketing, and customer success teams.

Lead the architecture and evolution of scalable ETL and data-processing systems for customer product catalogs. Design reliable distributed systems, improve throughput and latency, strengthen fault tolerance and observability, and guide technical direction across teams. Mentor senior engineers, conduct architecture reviews, lead cross-functional initiatives, influence hiring and onboarding, and help shape the engineering organization’s long-term technical vision.

Manage the post-onboarding lifecycle for SMB customers, focusing on health, retention, and expansion. Build trusted customer relationships, identify opportunities to increase platform adoption, advocate for customer needs internally, document issues and requests, and maintain accurate records in customer success software. Collaborate with product, sales, leadership, and the broader Customer Success team to improve customer experiences.