Jobs at Jobber

Own the strategy and execution for Jobber Supply, connecting supplier catalogs, pricing, materials management, job costing, and purchase orders. Build customer understanding, define product vision and roadmap, prioritize opportunities, manage supplier partnerships, and drive cross-functional delivery. Monitor product metrics across adoption, revenue, and engagement while balancing immediate improvements with long-term bets. The role requires zero-to-one product leadership, commercial judgment, customer research, partner influence, and collaboration across Business Development, Sales, Success, Marketing, and Engineering.

Engage with at-risk customers through inbound and outbound retention calls, scheduled value sessions, and consultative conversations. Diagnose churn drivers, recommend tailored product solutions, improve feature adoption, and protect recurring revenue. Partner with Customer Success, Support, Product, and Billing teams to identify churn trends and improve customer experience. Success is measured by save rate, retention, and long-term customer outcomes.

Engage at-risk customers through inbound and outbound conversations, diagnose churn causes, conduct value sessions, and recommend tailored product solutions. Own retention outcomes, recurring revenue protection, and customer success while collaborating with Support, Product, Billing, and Customer Success teams. Identify churn trends, share customer insights, and contribute to improvements in product adoption, onboarding, and customer experience.

Manage and coach a team of sales representatives, improve sales performance and processes, monitor targets and forecasting, recruit and onboard employees, deliver training, collaborate cross-functionally, and shape the Expansion function through data-driven strategy and execution.

Build and optimize high-performance marketing websites across Next.js, React, Sanity, WordPress, PHP, and Twig. Lead A/B and multivariate experimentation, CRO infrastructure, accessibility, SEO, component libraries, and AI-assisted development workflows. Set technical standards, mentor developers, collaborate with CRO, analytics, design, and marketing teams, and improve experimentation velocity, statistical integrity, site performance, and AI-search readiness.

Own and grow a roster of influencer brand partners, negotiate contracts, manage partnership spend, and drive measurable customer acquisition. Develop strategies to improve partner performance, forecast results, analyze channel data, and turn successful experiments into repeatable team processes. Collaborate across marketing, public relations, legal, and sales, while coaching peers and protecting brand reputation. The role is based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo, with occasional North American travel.

Drive organic demand and AI visibility through AEO/GEO experiments, off-site content, community platforms, and emerging discovery channels. Own prioritization, experimentation, monitoring, and scaling across Reddit, LinkedIn, YouTube, forums, and AI search surfaces. Measure citation frequency, share of voice, sentiment, leads, trials, conversions, and revenue while partnering with SEO, content, creative, product-led growth, PR, and community teams to build Jobber’s off-site organic growth playbook.

Leads the architecture, development, reliability, governance, and scalability of batch and real-time data platforms. Designs pipelines, self-service tooling, observability frameworks, and disaster recovery practices; mentors data engineers; establishes engineering standards; and partners cross-functionally to enable trusted data access for analytics, data science, and product teams. The role also contributes to strategic roadmaps, platform innovation, technical debt reduction, and on-call support.

Own and expand Jobber’s AI marketing enablement program by building agents, automations, integrations, evaluation practices, and reusable workflows. Partner with marketing teams to identify high-impact use cases, connect AI to live data, improve campaign analysis and execution, coach marketers, and drive adoption. The role also owns the AI roadmap, maturity model, documentation, reliability, responsible use, and measurement of business impact across Demand Generation and broader marketing.

Provide customer support through live chat, phone, and email in a fast-paced contact center. Troubleshoot product features, bugs, workflows, and customer questions; explain new functionality; document feedback and recommendations; maintain channel productivity; and relay insights to product and technical teams. Success requires empathy, adaptability, strong written and verbal communication, curiosity, reliability, resilience, typing proficiency, and confidence navigating cloud-based software.

Own Jobber’s talent brand and People internal communications strategy. Develop the employee value proposition through campaigns, storytelling, editorial planning, and candidate experiences. Lead communications for People programs including compensation, benefits, engagement, learning, and organizational change. Establish communication standards, channels, measurement frameworks, and editorial rhythms while independently building and executing strategy and partnering with Talent, Marketing, Communications, and senior stakeholders.

Own relationships with approximately 300 high-value B2B software customers, driving retention, payment-processing volume, upsells, and customer lifetime value. Provide consultative business reviews, strategic recommendations, and live problem-solving while collaborating with product, risk, and support teams. Identify customer expansion opportunities, share product feedback, develop account-management best practices, and mentor team members. The role requires strong sales performance, communication, negotiation, analytical, and consultative relationship-management skills.

Lead strategy and execution for Jobber’s Voice AI products, primarily Receptionist. Own the roadmap, revenue growth, pricing and packaging, customer research, and multi-product communications strategy. Partner with Voice AI, telephony, and communications experts to ship and scale production LLM or ML capabilities that help small businesses manage calls, book jobs, follow up on quotes, and take actions within Jobber.

Manage and grow relationships with existing small-business customers through proactive outreach and consultative selling. Identify expansion opportunities, drive subscription upgrades and payments adoption, track activity in Salesforce, hit revenue targets, and collaborate cross-functionally to share customer feedback and support product initiatives.

Own and improve a portfolio of knowledge assets, including articles, SOPs, workflows, playbooks, and enablement materials. Create structured, discoverable, AI-ready content for Customer Success teams and AI-powered support experiences. Partner with Product, AI, Data, and subject matter experts to document changes, maintain content quality, support learning in the flow of work, and use customer, search, QA, and AI performance insights to drive continuous improvement.

The Principal Software Engineer drives organization-wide platform strategy, identifies and solves cross-team technical problems, and leads initiatives from research and prototyping through adoption. Responsibilities include architecture and trade-off decisions, high-quality coding, technical documentation, mentorship, and advancing AI-assisted engineering practices. The role will initially focus on mobile platform priorities such as offline support, Expo migration, testing infrastructure, and agentic development, while influencing engineering broadly.

Qualify software trial leads through phone, text, and email; generate interest and build value for Account Executive conversations. Maintain accurate Salesforce records, collaborate with sales teammates, meet daily and monthly KPIs, and participate in ongoing sales development. The role requires high-volume outbound calling, resilience, adaptability, strong communication, active listening, and a customer-focused approach.

Leads Sales and Marketing Analytics by managing analysts, setting the analytics roadmap, and guiding measurement strategy across acquisition, demand generation, sales, partnerships, and revenue funnels. Owns frameworks for attribution, incrementality, forecasting, marketing mix modeling, CAC, LTV, and ROI. Partners with senior leaders and data teams to deliver trusted reporting, executive insights, self-serve analytics, automation, and responsible AI-powered decision support.

The Account Executive, Outbound will drive new business sales by building relationships with small businesses, managing the sales process from prospecting to closing, and demonstrating the value of Jobber's technology solutions through effective communication.

The Account Executive will manage the full sales process, build relationships with small businesses, and demonstrate Jobber's value to drive sales.