Teams at iQmetrix Software Development Corp

Supports the employee lifecycle through benefits administration, HRIS updates, onboarding, offboarding, leave coordination, employee documentation, and recruitment scheduling. Maintains accurate confidential records, responds to routine employee inquiries, assists with reporting and benefits reconciliation, and coordinates with managers, IT, payroll, and providers. Also supports recruiting analytics, process improvements, AI-enabled automation, and P&C team projects.

Provides first-line support for iQmetrix SaaS products by triaging cases, troubleshooting issues, resolving requests, communicating with clients, and escalating complex problems. Maintains case ownership, supports live chat and on-call coverage, identifies incidents and recurring trends, and creates knowledge documentation. Collaborates with Technical Support, Development, Product, Client Enablement, and Account Management teams while using AI-assisted tools and verifying their output.

Own client onboarding and adoption from kickoff through go-live. Lead onboarding plans, readiness checkpoints, training, stakeholder communication, risk identification, and post-launch handoffs. Monitor adoption signals, maintain Salesforce records, and collaborate with Implementation, Product, Support, and Account Management. Improve launch consistency by developing playbooks, checklists, training materials, and process improvements.