Teams at Indigo Books & Music Inc.

The Customer Experience Leader is responsible for enhancing customer experiences, managing daily operations, and achieving sales goals while driving a customer-centric culture within the store.

Provide welcoming, customer-focused service on the sales floor by engaging customers, curating product selections, maintaining visual standards, responding to feedback, supporting health and safety, and contributing ideas to improve employee and customer experience.

Provide exceptional in-store customer service by engaging customers, curating product selections, supporting daily store operations (receiving, shelving, inventory counts), merchandising, handling returns, and maintaining a safe, welcoming store environment. Contribute ideas, respond to customer feedback, and support team development and store leadership.