Teams at Hiive

Manage and improve customer onboarding and support processes, provide email-based product and technical assistance, document workflows and knowledge base content, identify friction and recommend process improvements, collaborate with Product and Sales & Trading, and support lifecycle communications and self-serve initiatives.

Manage onboarding and operational processes for Hiive users, provide email-based product and technical support, identify workflow friction, document and improve processes, build knowledge-base and lifecycle communications, and relay customer feedback to Product and Sales & Trading.

Own and optimize paid search and paid social campaigns across Google, Microsoft, Reddit and LinkedIn. Build the performance marketing stack, run A/B creative tests, analyze daily performance to optimize for Revenue/ROAS/CPA, and report recommendations to executives. Develop measurement frameworks, tooling, and processes to scale paid spend while maintaining high ROAS.