Jobs at HighlightTA

Manage strategic customer success initiatives for enterprise customers and complex integrations. Responsibilities include improving onboarding, satisfaction, retention, and revenue growth; advocating for customers; analyzing performance metrics; identifying churn risks and expansion opportunities; partnering with Sales and Marketing; and mentoring junior team members.

Manage CRM customer data migrations from onboarding through completion. Responsibilities include analyzing source Excel data, creating import rules, validating and reconciling migrated data, documenting mappings and transformation logic, resolving discrepancies, and coordinating with customers, engineers, sales, onboarding, and support teams. The role requires strong Excel and Google Sheets skills, analytical problem-solving, attention to detail, customer service, and effective communication.

Lead instructional design strategy for a B2B SaaS customer education program. Own migration from Skilljar to a custom LMS, defining requirements, instructional UX, authoring workflows, and tracking capabilities. Design technical curricula, certifications, interactive labs, simulations, and API tutorials. Partner with technical writers, product managers, engineers, developers, and subject matter experts to align learning content with product releases. Measure learner telemetry, adoption, completion, certification, and business impact.

Manage B2B customer relationships throughout onboarding, adoption, renewal, and expansion. Develop account plans, conduct business reviews, resolve escalated issues, identify upsell opportunities, monitor churn risk, and collaborate cross-functionally to improve retention, satisfaction, revenue, and margins. The role involves using HubSpot to track customer interactions, maintaining account updates, and conducting approximately 5–8 proactive customer meetings weekly.

Leads strategy, roadmap, prioritization, and execution for Zipline’s core Enterprise B2B SaaS platform. The role manages and develops Product Managers, aligns Engineering, Design, Sales, and Customer Success, champions AI-first innovation, represents customer needs, and drives customer, adoption, retention, revenue, and platform outcomes.

Drive sales of Neon One’s nonprofit SaaS platform through the full sales cycle, from discovery and demonstrations to negotiation and closing. Manage pipelines, convert qualified leads, position solutions, track sales KPIs, and collaborate with SDRs, partners, and internal teams. Support successful customer onboarding and handoff to account management while maintaining strong prospect relationships and awareness of nonprofit market trends.

Lead the strategy, architecture, deployment, and optimization of Salesforce Agentforce agents and AI orchestration systems. Build Data360 and Snowflake integrations supporting unified customer profiles, design prompts and agent logic, establish governance and safety controls, and oversee real-time data synchronization. Partner with Sales, Support, and Customer Success leaders to transform workflows and customer journeys into autonomous systems.

Serves as a technical advisor for enterprise SaaS customers, leading integrations, identity management, APIs, data services, implementation projects, technical consultations, and complex escalations. Partners with Sales, Account Management, Product, Engineering, and Customer Success to deliver scalable solutions, support upsell opportunities, troubleshoot technical issues, improve documentation, and influence platform enhancements.

Lead product strategy and roadmap; define and prioritize requirements and user stories; conduct market and competitive research; drive product development from concept to launch; track product metrics and profitability; collaborate with engineering, design, marketing, sales and customer success; write user stories, participate in scrum, and mentor junior team members.