Jobs at Harry Rosen Inc.

Lead luxury retail sales performance, customer experience, store operations, training, and team development. Drive KPIs, sales strategies, digital selling, scheduling, expense management, events, vendor relationships, and client retention. Coach and develop sellers and coaches, oversee hiring and onboarding, maintain health and safety protocols, and support company initiatives while ensuring exceptional in-store and online service.

Lead luxury retail selling operations, drive store sales and KPIs, develop client relationships, manage expenses and schedules, and deliver exceptional customer experiences. Coach and develop sellers and leaders, oversee training, events, vendor relationships, safety and loss-prevention protocols, and sales technology adoption. Partner with store leadership, marketing, buying, and visual teams to execute business strategies, improve performance, retain employees, and build high-performing teams.

Lead luxury retail sales performance at the Pacific Centre store by achieving KPIs, managing budgets and schedules, developing client relationships, coordinating events, coaching sales teams, and ensuring operational compliance. The role partners with store, buying, marketing, and visual teams; oversees training, onboarding, performance management, sales technology adoption, customer issue resolution, and leadership succession while driving exceptional in-store and online experiences.

The Style Advisor provides luxury menswear styling and sales support, builds repeat clientele, conducts personalized appointments, promotes loyalty programs, and drives add-on sales. Responsibilities include client follow-up, merchandising, store maintenance, fittings, alterations coordination, and using technology to enhance customer service. The role requires Mandarin communication, teamwork, participation in training, and a strong interest in fashion and luxury retail.

Supports store operations through customer service, POS and cash handling, transaction audits, loss prevention, order fulfillment, BOPIS, logistics, inventory counts, merchandising, and service desk management. Trains operations associates, resolves customer issues, maintains fulfillment and audit standards, and collaborates with logistics and sales teams to deliver exceptional in-store and online experiences.

Provide personalized luxury menswear styling and sales services in-store and online. Build lasting client relationships, drive repeat business, promote the Club Harry loyalty program, prepare for appointments, recommend merchandise and add-on sales, and support merchandising and store maintenance. The role also requires participation in training, use of technology to enhance customer service, and effective teamwork.

Lead the luxury footwear department, achieve sales goals, build repeat clientele, provide personalized in-store and online service, and promote premium footwear collections. Deliver product knowledge training, develop advisors, coordinate with buying and visual teams, support inventory and brand presentation, participate in trunk shows, and foster team development focused on financial performance and exceptional customer experiences.

Perform luxury menswear alterations on jackets, pants, and shirts using industrial sewing machines and pressers. Maintain equipment while delivering exceptional customer service and supporting customer satisfaction and loyalty. Work independently and collaboratively to achieve store goals and contribute to overall store success.