Teams at Harris healthcare

Leads utility and municipal CIS software implementation engagements from inception through stabilization. Manages and mentors application consultants, oversees solution architecture and delivery methodology, balances resources, controls project budgets and forecasts, manages client relationships and escalations, and drives continuous improvement. The role supports complex implementations involving billing, customer service, field operations, integrations, and data conversion while promoting AI-assisted workflows, knowledge sharing, and effective sales-to-services and post-go-live transitions.

Own new-logo enterprise software sales to North American municipal utilities, from early relationship development and RFP shaping through demonstrations, negotiations, and contract signature. Build stakeholder relationships, manage MEDDPICC-qualified opportunities, coordinate compliant proposals, and maintain accurate forecasts. The role also mentors a junior sales team member and advances AI adoption in account research, RFP responses, proposal writing, demonstrations, and closing. Remote across Canada and the US, with approximately 50% travel.

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.