Teams at Glia

Provides technical support and integration guidance to customers and partners using Glia’s digital customer service platform. Responsibilities include troubleshooting bugs, configuring complex integrations, reporting reproducible issues through JIRA, explaining platform capabilities, recommending secure and scalable implementations, and collaborating with Product, Engineering, and Customer Success teams. The role requires strong customer communication, REST and API knowledge, web technology expertise, and the ability to troubleshoot cloud, network, server-side, and client-side issues.

Collaborate with clients to assess business and technical needs, design comprehensive solutions, translate requirements into technical visions, create technical documentation and statements of work, and lead solution validation, delivery, and deployment. Mentor remote teams, communicate technical concepts to diverse stakeholders, and apply cloud, software development, AI, and emerging technologies to improve client outcomes.

Drive customer adoption, implementation, training, and optimization of Glia’s AI products. Advise clients on generative AI, prompt engineering, conversational interactions, and responsible AI practices. Analyze performance metrics, recommend improvements, provide pre-sales consulting, coordinate implementation projects, and communicate client feedback to product and engineering teams.