Teams at Genesys

Own the reliability and resilience of enterprise IAM services, resolving incidents, monitoring authentication and provisioning signals, correlating events, improving detection rules, validating automated remediation, and optimizing identity lifecycle workflows. The role supports Okta, Active Directory, and Microsoft Entra ID environments, contributes to post-incident improvements, partners across technical teams, and participates in rotational on-call support.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.