Teams at Everbridge

Lead and develop Customer Success Managers and Technical Account Managers, driving customer adoption, value realization, retention, expansion, and satisfaction. Coach teams, establish KPIs, monitor customer health, manage escalations, improve service delivery and workflows, and partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services. The role also oversees hiring, performance management, career development, capacity planning, and strategic customer engagement across an assigned SaaS customer segment.