Teams at Diligent

Leads architecture and technical direction for secure, scalable AI and ML platform services. Designs AWS Serverless systems, evaluates LLM technologies, and brings research prototypes into production. Builds search, semantic retrieval, vector search, and RAG capabilities using OpenSearch and related technologies. Partners with researchers, product teams, and senior engineers, mentors technical staff, guides architecture discussions, and translates AI strategy into execution roadmaps.

Manages Vancouver office operations, workspace allocation, reception staff, supplies, expenses, events, executive support, building communications, vendors, maintenance contractors, access control, and emergency procedures. Oversees employee engagement, health and safety, catering, mail distribution, and administrative support while ensuring a smooth, well-maintained office environment.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.