Teams at Dialpad

Build scalable automated testing frameworks and test strategies for AI-driven contact center products. Develop functional, regression, UI, API, database, capacity, security, and performance tests; analyze failures; define quality KPIs; participate in design reviews; integrate testing into CI pipelines; and mentor engineers. The role requires validating non-deterministic AI behavior and enterprise-scale SaaS reliability across microservices.

Own production systems for real-time speech AI, including model serving, self-hosted inference, third-party API integrations, scaling, reliability, observability, release infrastructure, and failover. Build backend services and deployment workflows that meet latency, uptime, quality, and cost objectives. Partner with speech, MLOps, platform, telephony, and product teams while providing technical leadership and mentorship.

Own end-to-end quality for Dialpad’s AI voice-agent features by developing test automation, evaluation frameworks, observability tooling, and CI/CD quality checks. Test frontend, backend, API, audio, text, orchestration, and tool integrations, including performance, reliability, safety, hallucination, and bias risks. Partner with AI and development teams on prompts, models, and evaluation strategies; define quality KPIs, participate in architecture reviews, and mentor engineers.