Jobs at Dialpad

As a Sr. System Administrator, you'll manage hardware and cloud infrastructures, oversee server administration, capacity planning, and automation initiatives while collaborating across teams for project implementations and system security.

Build and own large-scale web and desktop-native features across frontend and backend. Design, develop, test, deploy, and maintain scalable, performant systems; participate in on-call rotations; collaborate with Product and cross-functional teams to drive growth, experimentation, feature-flagging, and AI integrations; mentor junior engineers.

Owner of backend implementation and linguistic optimization for TTS in agentic voice agents. Integrate and optimize multi-vendor TTS, apply phonetics and prosody for naturalness, design conversational turns and persona prompts, expose voice parameters to product UI, and collaborate with ASR and Audio AI teams to ensure end-to-end voice quality and low latency.

As a Sr. SDET, you will own test automation and quality frameworks, develop automated tests, and partner with development teams to enhance Dialpad's AI Voice Agent services.

The Software Development Engineer in Test (SDET) will design and optimize mobile automation frameworks, maintain CI/CD pipelines, analyze test results, and collaborate across teams to ensure features are testable. Responsibilities include performance testing and integrating AI into the testing lifecycle.

The Senior Technical Recruiter will manage full lifecycle recruiting for Engineering, Product, and Design teams, driving a positive candidate experience and innovative sourcing techniques while partnering with hiring managers and stakeholders.

Lead platform-level product design, define patterns and primitives, ship coded prototypes and production code, design AI-first capabilities, build AI tooling, evolve the design system, mentor designers, and drive cross-team design strategy and craft.

The Analytics Engineer will support data analysis and optimization of conversational AI systems, automate processes, and maintain data pipelines and dashboards.

As an Applied Scientist at Dialpad, you will conduct R&D for autonomous voice agents, focusing on real-time multimodal AI systems and optimizing proprietary LLMs for agentic workflows. Collaboration with engineering and design teams is key to develop and implement effective solutions.

As a Sr. Software Engineer, you'll design scalable features for global communications systems, optimize performance and reliability, and mentor junior engineers.

As a Sr. Software Engineer, you will enhance the media engine, ensuring a seamless audio experience while mentoring peers and shaping the tech strategy.