Jobs at Dialpad

Owner of backend implementation and linguistic optimization for TTS in agentic voice agents. Integrate and optimize multi-vendor TTS, apply phonetics and prosody for naturalness, design conversational turns and persona prompts, expose voice parameters to product UI, and collaborate with ASR and Audio AI teams to ensure end-to-end voice quality and low latency.

As a Sr. SDET, you will own test automation and quality frameworks, develop automated tests, and partner with development teams to enhance Dialpad's AI Voice Agent services.

Senior full-stack engineer to design, implement, and maintain Dialpad web and desktop applications. Own end-to-end features, collaborate with data science and cross-functional teams, use AI tools, mentor junior engineers, participate in releases and on-call support, and ensure high-quality, well-documented code.

Design, develop, and maintain software integrations for VoIP devices and device management. Implement provisioning, activation, UI device controls, and REST APIs; troubleshoot production issues; write unit tests; review code; collaborate with Product, Design, QA, and cross-functional teams.

The Senior Technical Recruiter will manage full lifecycle recruiting for Engineering, Product, and Design teams, driving a positive candidate experience and innovative sourcing techniques while partnering with hiring managers and stakeholders.

Lead platform-level product design, define patterns and primitives, ship coded prototypes and production code, design AI-first capabilities, build AI tooling, evolve the design system, mentor designers, and drive cross-team design strategy and craft.

As an Applied Scientist at Dialpad, you will conduct R&D for autonomous voice agents, focusing on real-time multimodal AI systems and optimizing proprietary LLMs for agentic workflows. Collaboration with engineering and design teams is key to develop and implement effective solutions.

Lead design and implementation of public APIs, event and plug-in frameworks, and client libraries for external developers. Own full lifecycle from design to production monitoring, shape technical roadmap, translate developer workflows into scalable solutions, mentor engineers, and collaborate with product and external stakeholders. Hybrid role based in Vancouver.

As a Senior Software Engineer, you will develop web and desktop applications, guide projects, mentor junior engineers, and ensure high-quality code delivery.

Lead strategy and roadmap for Dialpad's Platform & Agentic Integrations, owning APIs, webhooks, MCP, custom connectors, and integration management. Define platform primitives, enable third-party systems and AI Agents to take action, build connector discovery/observability tooling, and partner cross-functionally to deliver secure, scalable integration experiences.

As a Sr. System Administrator, you'll manage hardware and cloud infrastructures, oversee server administration, capacity planning, and automation initiatives while collaborating across teams for project implementations and system security.

Conduct R&D and implement state-of-the-art NLP and ML algorithms for real-time, agentic voice and chat systems. Build and deploy LLM-based, multilingual and multimodal features, manage large text datasets, evaluate model performance, collaborate with engineering and product teams, and publish research.