Teams at Critical Environment Technologies Canada Inc.

Own the end-to-end customer experience by managing inboxes, customer requests, SLAs, quotes, orders, RMAs, technical support coordination, and dealer onboarding. Improve customer success operations through workflow design, SOP documentation, performance metrics, tool evaluation, implementation, and team training. Collaborate with sales, technical support, and field service teams to ensure requests are resolved efficiently.

Provides customer-facing engineering support for gas detection systems, including project design, equipment specification, quotes, drawings, submittals, technical support, sales meetings, and dealer training. Reviews plans and specifications, answers technical questions, supports installations, and shares field feedback with the product team. The role is fully on-site in Delta, BC, with travel up to 25%.

Manage and grow dealer and specifying-engineer accounts across the Central Region. Develop territory strategies, increase revenue and market share, generate demand through training and industry events, recruit and onboard dealers, resolve escalated customer issues, forecast territory performance, and share market intelligence. The role requires technical sales experience with specified building products and travel up to 50% of the time.