Teams at Axon

Manages strategic enterprise customer relationships, onboarding, adoption, success planning, renewals, escalations, and value realization. Serves as the primary customer contact, coordinates Sales, Support, Professional Services, Legal, Product, Marketing, and Training teams, tracks product adoption and engagement, leads business reviews, identifies expansion opportunities, and delivers customer feedback to influence product roadmaps.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Embedded technical owner responsible for discovering agency problems, designing and building production-ready AI agents, workflows, integrations and data pipelines on Axons platform. Deliver onsite deployment, adoption, optimization, and measurable mission outcomes while coordinating across Product, Engineering, Sales, and Support and maintaining CJIS and security standards.