Teams at Aviso

The Director of Infrastructure Operations oversees the operational health and efficiency of on-premises and cloud environments, leading infrastructure engineering, cloud platforms, and operational security. Responsibilities include ensuring platform reliability and scalability, managing teams, and enforcing security standards.

Process and report mandatory and voluntary corporate actions for Canadian and US securities, handle daily entitlements and DRIP setups, ensure correct tax treatment, update procedure manuals, provide customer service, and participate in process improvement and team meetings while meeting service standards.

Supervise the Service Centre team to deliver high-quality client and partner support, manage escalations, coach staff, monitor metrics and quality, coordinate with cross-functional teams, optimize staffing and training, and drive continuous improvement.