Jobs at Aviso

The bilingual investment representative supports clients by managing their online trading orders, responding to inquiries, maintaining knowledge of market mechanics, and ensuring compliance with regulations.

The Bilingual Investment Representative will assist clients with inquiries regarding investment products, manage trading orders, resolve issues, and contribute to continuous process improvement while providing exceptional customer service.

Design, develop, and deliver bilingual learning initiatives (eLearning and instructor-led) for Service, Operations, Compliance and Onboarding teams. Create curricula, facilitation guides, modules, videos, and reference materials; liaise with SMEs; facilitate virtual and in-person training; develop onboarding programs; evaluate and refine training effectiveness.

Concevoir, développer et mettre en œuvre programmes d'apprentissage bilingues pour Services, Opérations, Conformité et Intégration. Évaluer besoins, créer modules (guides, vidéos, Articulate 360, LMS), animer formations virtuelles et en personne, soutenir l'intégration des nouveaux employés, mesurer l'efficacité et maintenir le contenu à jour.

The Bilingual Tax Administrator is responsible for processing tax receipt audits, ensuring compliance with tax regulations, producing tax slips, and addressing tax-related requests. This role requires collaboration with various departments to meet filing deadlines and regulatory requirements.

The HR Reporting & Systems Analyst will design and maintain employee reports and dashboards using Workday, support reporting inquiries, and enhance reporting processes.

The Settlements Administrator will manage the settlement of equity trades within the securities industry, ensuring proper processing and resolving trade discrepancies.

The Director of Infrastructure Operations oversees the operational health and efficiency of on-premises and cloud environments, leading infrastructure engineering, cloud platforms, and operational security. Responsibilities include ensuring platform reliability and scalability, managing teams, and enforcing security standards.

The Application Support Analyst manages application delivery, resolves issues, coordinates with vendors, supports users, and ensures software performance and compliance.

Process and maintain new and fee-based accounts in the IIROC dealer space, ensure accurate setup and tax coding, use Laserfiche/OSM/Dataphile, update manuals, communicate issues, support continuous improvement and cross-training, and meet partner/client service expectations.

The role involves ensuring timely tax receipt verifications, processing monthly tax payments, regulatory compliance, fiscal reporting, and collaboration with the tax management team.

Process incoming transfer requests per SLAs, monitor transfers mailbox, initiate and track manual/ATON transfers, support external institution interactions, file and shred documents, respond inquiries, cover colleagues, and complete special projects.

Provide day-to-day operational support for Separately Managed Account programs: handle client inquiries, process account setups/updates/transfers, execute discretionary trades, assist with fee billing, investigate and resolve complaints, support advisors on procedures, and prepare operational reports and trend analysis.

Process and settle mutual fund trades and GICs, correct trade rejections, maintain settlement reports, reconcile accounts, communicate with fund companies and partners, and meet regulatory and internal SLAs to ensure accurate, timely transaction processing.

Lead taxation strategy and implementation for mutual funds, oversee distributions and tax filings, support fund events (launches, mergers), monitor tax regulations, provide tax disclosure for regulatory documents, and assist with fund reporting such as financial statements and MRFPs.

Manage financial and regulatory reporting for NEI investment funds; coordinate with fund administrators, auditors and internal teams; ensure IFRS-compliant filings; support fund launches, mergers and tax reporting; and drive process improvements and internal controls.

Lead and develop an innovative, employee-centric Workforce Management practice for contact centres. Own forecasting, scheduling, capacity planning, real-time operations, reporting and analysis. Drive departmental reporting, coach and develop staff, collaborate with cross-functional teams, and contribute to strategic CX projects and initiatives to improve service delivery and operational efficiency.

Provide client support for Qtrade Direct Investing via phone, email, and chat; manage online trade order flow; investigate and resolve client issues; stay current on market trends; and drive process improvements while following policies and compliance.

The HR Coordinator will provide administrative support to the HR team, handling inquiries, maintaining personnel records, and improving HR processes.

The Bilingual HR Coordinator supports the HR team by providing administrative services, maintaining employee records, answering inquiries, and improving HR processes.