What It's Like to Work at Agero

In one sentence, why does the mission matter to your team — and what decision did it guide recently?

We anchor every team member in the user’s perspective, a focus that recently led us to make improvements based on feedback directly from agents and service providers. This mentality ensures the product solves genuine human needs in addition to our key roadmap initiatives.

Which community or customer initiative best demonstrates your mission — and how is it measured?

A user-centric approach is fundamental to creating impactful product and design, which is why we weave empathy and user focus into our key initiatives. Maintaining constant touchpoints with our users (like agents, service providers and customers) is essential for clearly understanding how upcoming refinements will affect them. User research is a crucial part of this process, ensuring we stick to our user-centric commitment. Ultimately, user feedback, whether through interviews, surveys or other channels, is my team’s most valuable measure of success.

Do employees believe the mission is real? Share a moment or ritual that proves it.

Truly understanding our users and finding common ground on goals to enhance the user experience is central to what my team focuses on. Thankfully our product organization also believes user feedback is a key pillar to our product’s success. Our business is dedicated to providing roadside assistance and our core focus is to build technology to get customers back on their way quickly and safely. Achieving this and earning glowing customer feedback about how we “saved their day,” is my favorite form of proving our mission.