Teams at ACD Direct

Handle customer inquiries across phone, email, chat, and social media; use Zendesk to track interactions; troubleshoot and resolve issues; document cases; collaborate with teams to improve processes and meet performance metrics.

Design, build, and maintain scalable Databricks-based ETL/ELT pipelines and data models optimized for AI/ML. Manage orchestration, data quality, governance, and CI/CD (ADO → GitHub) while collaborating with cross-functional teams in Agile delivery.