The Product Support Specialist assists customers by troubleshooting complex issues, providing solutions, and improving overall service management. They work closely with engineering teams and document customer interactions to enhance product support.

Design, build and expand automated test coverage for ETL and data pipelines across multi-vendor, multi-cloud environments. Create test cases, execute automated tests, analyze results, and collaborate with development teams to ensure high-quality deliveries. Work with automation frameworks, CI/CD, scripting, and cloud systems to validate data models and deployments.